TableĀ 5

Performance metrics for each patient group with all patients treated as group B

Preintervention, all B durationPostintervention, all B duration
Prop group A (%)56.4166.07
WAIT A (min)6.616.51
DELAY A (min)NANA
FT-ARR A (min)54.6453.60
FT-APPT A (min)28.1027.69
Prop group B (%)29.1233.28
WAIT B (min)18.5118.77
DELAY B (min)9.719.72
FT-ARR B (min)60.6660.65
FT-APPT B (min)51.6951.58
Prop group C (%)14.470.64
WAIT C (min)7.220.53
DELAY C (min)7.220.53
FT-ARR C (min)52.3051.31
FT-APPT C (min)61.3952.04
  • DELAY A, average delay for all patients found to be in group A; FT-APPT A, average gap between appointment time and exit time for patients found to be in group A; FT-ARR A, average gap between arrival time and exit time for patients found to be in group A; NA, not applicable; Prop group A, proportion of patients found to be in group A; WAIT A, average waiting time for all patients found to be in group A.