Satisfaction with recent use of the emergency and urgent care system
| Pilots | Controls | Change in pilots compared with controls, adjusted. 95% CI | p Value | |||
|---|---|---|---|---|---|---|
| Before | After | Before | After | |||
| Mean score ‘Entry’* | 4.21 | 4.15 | 4.14 | 4.19 | −0.05 (−0.13 to 0.03) | 0.116 |
| Mean score ‘Progress' * | 4.04 | 3.98 | 4.01 | 4.02 | −0.03 (−0.10 to 0.04) | 0.327 |
| Mean score ‘Convenience’* | 3.84 | 3.81 | 3.85 | 3.80 | −0.05 (−0.14 to 0.03) | 0.605 |
| % (n) Satisfaction overall | ||||||
| Excellent | 43 (270) | 42 (276) | 43 (219) | 43 (199) | 0.97 (0.69 to 1.37)† | 0.875 |
| Very good | 28 (171) | 30 (198) | 27 (137) | 31 (141) | ||
| Good | 17 (107) | 15 (95) | 16 (82) | 14 (64) | ||
| Fair | 6 (36) | 7 (47) | 6 (31) | 7 (30) | ||
| Poor or very poor | 6 (37) | 6 (36) | 7 (36) | 5 (25) | ||
| N=total | 621 | 652 | 505 | 459 | ||
*Items scored 1–5, summed and mean calculated.
†OR for % excellent.