Key themes and subthemes of the overarching theme, ‘the communication interface’
| The communication interface | |
|---|---|
| Key themes | Subthemes |
| Giving and receiving information | Lengthy and complex explanations You don't need to know this Misunderstandings and muddles |
| Managing the conversation | Asks questions, no time to answer Use of rhetorical questions Closed questions, blocking and controlling |
| Getting it right | Tuning in to parents’ concerns Using humour Reassurance and relaxed chat Reaching an understanding |