Feedback mechanisms identified by workshop participants for patients to provide feedback on their experiences of safety
| Mechanism | Group | Explanation |
|---|---|---|
| Noticeboard | 1 | Provided in GP waiting rooms for patients to write comments about their recent experiences |
| Postcard | 1 | Given to service users during every part of the journey to complete, capturing the wide range of organisational care transfers |
| Post boxes | 1 | An alternative to the noticeboard which provides privacy for service users and confidentiality for healthcare professionals |
| Thermometer scale | 1 | Service users are able to place stickers on a large thermometer relating to how safe or unsafe they felt. Proposed as it would be quick and easy for service users |
| Questionnaire | 1 | A simple questionnaire sent to service users post-transfer |
| Aviation Reporting Tool | 2 | Confidential Human Factors Incident Reporting Programme is used in aviation. Suggested as an idea as it is confidential and had no blame attributed to the reports |
| RSPB Bird Watch | 2 | A method of collecting a lot of data in a systematic way over a short period of time |
| Gordon Ramsey approach | 2 | Communication in restaurants by waiters can reduce the impact that long waiting times have. |
| Supermarket tokens | 2 | System similar to supermarket charity donation tokens. Given to service users on discharge for them to place in a ‘safe’ or ‘unsafe’ box |
| Reverse transfer | 2 | Increase safety by reducing the number of organisational care transfers through increased care in the community |
| Internet questionnaire | 2 | An automatic email sent to everyone that had gone through an organisational care transfer |
| Hospital waiting area information | 2 | Provide information, either in person or via electronic screens regarding length of wait and delays |
| Discharge lounge | 2 | Place for service users to go prior to a discharge to free up a bed. Somebody could be there to coordinate transfers, provide information and receive feedback. |
GP, general practitioner.