Ordered logistic regression results examining demographic, facility, and visit factors as predictors of overall patient satisfaction
| Non-HIV services | HIV services | All patients | ||||
|---|---|---|---|---|---|---|
| OR | (95% CI) | OR | (95% CI) | OR | (95% CI) | |
| Facility characteristics | ||||||
| MOH managed (ref: private/NGO) | 0.43*** | (0.32 to 0.58) | 1.10 | (0.68 to 1.77) | 0.70* | (0.53 to 0.93) |
| Rural (ref: urban) | 0.16*** | (0.11 to 0.22) | 0.25*** | (0.14 to 0.46) | 0.56*** | (0.42 to 0.76) |
| Hospital (ref: health centre/post) | 1.91*** | (1.37 to 2.65) | 1.25 | (0.69 to 2.25) | 3.02*** | (2.28 to 4.00) |
| Patient characteristics | ||||||
| Age | 1.00 | (0.99 to 1.01) | 1.00 | (0.97 to 1.02) | 1.00 | (1.00 to 1.01) |
| Male respondent | 1.04 | (0.86 to 1.26) | 1.03 | (0.55 to 1.92) | 1.07 | (0.90 to 1.27) |
| Education of respondent (ref: none) | ||||||
| Primary | 0.90 | (0.67 to 1.20) | 1.03 | (0.33 to 3.24) | 0.81 | (0.60 to 1.11) |
| Post-primary | 0.84 | (0.61 to 1.16) | 0.86 | (0.26 to 2.84) | 0.68* | (0.49 to 0.94) |
| Self-rated very good or excellent health | 1.19 | (0.94 to 1.50) | 1.67 | (0.86 to 3.23) | 1.34* | (1.06 to 1.68) |
| Ethnicity (ref: other) | ||||||
| Tonga | 0.87 | (0.69 to 1.10) | 0.50* | (0.28 to 0.88) | 0.98 | (0.80 to 1.21) |
| Chewa Nyanja | 0.84 | (0.60 to 1.18) | 0.90 | (0.53 to 1.52) | 0.87 | (0.66 to 1.13) |
| Patient respondent (ref: attendant) | 0.88 | (0.68 to 1.13) | 1.73 | (0.81 to 3.70) | 0.87 | (0.70 to 1.08) |
| Visit characteristics | ||||||
| Travelled an hour or more | 0.83 | (0.67 to 1.02) | 0.81 | (0.47 to 1.38) | 0.88 | (0.73 to 1.05) |
| Waited an hour or more | 0.96 | (0.78 to 1.18) | 0.76 | (0.47 to 1.20) | 0.78** | (0.64 to 0.94) |
| Saw doctor or clinical officer (CO) (ref: nurse/other) | 0.77 | (0.58 to 1.04) | 1.95 | (0.87 to 4.35) | 0.82 | (0.63 to 1.06) |
| N | 1927 | 398 | 2325 | |||
The exponentiated coefficients shown here can be interpreted as the OR of giving a higher overall rating, for a one-unit increase in the predictor variable.
*p<0.05; **p<0.01; ***p<0.001.
MOH, Ministry of Health, Zambian government; NGO, non-governmental organisation.