Table 2

The interview guide: topic areas and key questions

Topic areaKey focus group discussion questions
Patient—THP interaction17

  • Where do you see the differences in interaction with your patients compared with face-to-face interactions?

  • How would you describe your first call to the patient?

  • What is important in telehealth interaction with patients?

  • What are your techniques to connect with the patient?

  • How do you win the patient's trust?

  • How will you know that you have established a connection with the patient?

  • How do you document the interaction with the patient?

Professional identity24

  • Which personal qualities are particularly important in telehealth?

  • Which professional skills are particularly important in telehealth?

  • THP, telehealth professional.