PT  - JOURNAL ARTICLE
AU  - Xiao Chen
AU  - Yuxia Zhang
AU  - Wei Qin
AU  - Zhenghong Yu
AU  - JingXian Yu
AU  - Ying Lin
AU  - XiaoRong Li
AU  - Zheng Zheng
AU  - Ying Wang
TI  - How does overall hospital satisfaction relate to patient experience with nursing care? a cross-sectional study in China
AID  - 10.1136/bmjopen-2021-053899
DP  - 2022 Jan 01
TA  - BMJ Open
PG  - e053899
VI  - 12
IP  - 1
4099  - http://bmjopen.bmj.com/content/12/1/e053899.short
4100  - http://bmjopen.bmj.com/content/12/1/e053899.full
SO  - BMJ Open2022 Jan 01; 12
AB  - Objective To determine how patient experience with nursing care influence patient satisfaction with overall hospital services.Design This was a cross-sectional study.Setting Inpatients were consecutively recruited at the national hospital (with 2000 beds) in Shanghai, China.Participants The inclusion criteria were as follows: (1) hospitalised for 2 days or more; (2) able to read and understand Chinese; and (3) aged 18 years old or above. Patients with mental health problems were excluded. 756 patient surveys distributed among 36 wards were analysed. The mean age of participants in the study was 57.7 (SD=14.5) and ranged from 18 to 80 years. Most participants were men (61.5%) and ever married (94.6%).Primary and secondary outcome measures Patient experience with nursing care, meaning the sum of all interactions between patients and nurses, was measured using the self-designed questionnaire, which was developed by patient interviews, literature analysis and expert consultation. The overall patient satisfaction question was measured with a 10-point response option ranging from 1 to 10.Results A linear relationship between the patient experience with nursing care and overall patient satisfaction was observed. The patient experience with nursing care was significantly associated with overall satisfaction in the crude model and in the adjusted models. Even after adjusting for six sociodemographic and three disease-related factors, the patient experience with nursing care explained 34.9% of the variation in overall patient satisfaction.Conclusions This study showed that patient experience with nursing care was an important predictor for overall patient satisfaction.Data are available upon reasonable request. Data are available on the Dryad repository and the DOI number is https://doi.org/10.5061/dryad.qfttdz0jg.