TY - JOUR T1 - Patients’ perspectives on integrated oral healthcare in a northern Quebec Indigenous primary health care organisation: a qualitative study JF - BMJ Open JO - BMJ Open DO - 10.1136/bmjopen-2019-030005 VL - 9 IS - 7 SP - e030005 AU - Richa Shrivastava AU - Yves Couturier AU - Naomi Kadoch AU - Felix Girard AU - Christophe Bedos AU - Mary Ellen Macdonald AU - Jill Torrie AU - Elham Emami Y1 - 2019/07/01 UR - http://bmjopen.bmj.com/content/9/7/e030005.abstract N2 - Objective Patient-centred care is considered to be an important element in the evaluation of integrated healthcare and has been effective in addressing oral health disparities. This study explored the patients’ perspectives of patient-centred integrated care in oral health services integrated into a primary healthcare organisation serving a northern Quebec Cree population.Design This study used a multiple case study design within a qualitative approach and developmental evaluation methodology. Two theoretical models, Picker’s Principles of Patient-Centred Care and Valentijn’s Rainbow Model of Integrated Care, guided data collection and data analysis. The thematic analysis included transcription, debriefing, codification, data display and interpretation.Setting This study was conducted in purposefully selected four Cree communities of Northern Quebec.Participants Adult patients in need of oral healthcare and who attended the local dental clinic were identified and recruited by maximum variation sampling and snowball techniques.Outcome measures Patients’ perspectives of patient-centred integrated oral healthcare.Results Data analysis generated six major themes: enhanced accessibility, creating supportive environment, building trust through shared decision making, appreciation of public health programmes, raising oral health awareness and growing cultural humility among healthcare providers. Patients identified the integration of dental care into primary healthcare with respect to co-location, provision of free oral healthcare services, care coordination and continuity of care, referral services, developing supportive environment, shared decision making, oral health promotion and culturally competent care.Conclusion These results confirmed that patient-centred care is an important element of integrated care. Patients valued the use of this concept in all domains and levels of integration. They recommended to further strengthen the clinical integration by involving parents in oral health promotion as well as optimising care coordination and empowering a supportive environment in organisational integration. ER -