Extending the liaison psychiatry service in a large hospital in the UK: a before and after evaluation of the economic impact and patient care following ED attendances for self-harm

Objectives To evaluate the impact of an expansion of liaison psychiatry services (LPS) on patient management, outcomes and treatment costs for emergency department (ED) attendances for self-harm. Design Retrospective before and after cohort study using routinely collected Self-Harm Surveillance Register data. Setting A large hospital in South West England. Subjects Patients attending the ED for self-harm. Interventions Extension of the LPS’ working hours from 9:00 to 17:00, Monday to Friday to 8:00 to 22:00, 7 days a week, following a £250 000 annual investment Main outcome measures Number and characteristics of ED attendances for self-harm. The before and after cohorts were compared in terms of key process measures, including proportion of patients receiving a psychosocial assessment, average length of hospital stay, waiting times for assessment, proportion of patients who self-discharged without an assessment, levels of repeat self-harm attendances and mean cost per patient attendance. Results 298 patients attended ED for self-harm on 373 occasions between January and March 2014, and 318 patients attended on 381 occasions between January and March 2015. The proportion of ED attendances where patients received a psychosocial assessment increased from 57% to 68% (p=0.003), median waiting time decreased by 3 hours and 14 min (p=0.017), and the proportion of episodes where patients self-discharged without a psychosocial assessment decreased from 20% to 13% (p=0.022). The mean cost per patient attendance was marginally lower after the intervention (−£84; 95% CI −£254 to £77). Conclusions The extended LPS seems to have had a favourable effect on the management and outcomes of self-harm patients. The cost of extending the LPS’ working hours might be partially offset by more efficient assessment and discharge. The impact of the extended LPS on the care of hospitalised patients with mental health problems other than self-harm requires further evaluation.


IntrODuctIOn
There are an estimated 200 000 emergency department (ED) attendances for self-harm in England and Wales every year 1 ; approximately half of these result in admission to a hospital ward. 2 Self-harm is often repeated, with more than 15% of individuals who attend a hospital with self-harm reattending within a year. 3 A history of self-harm is the strongest risk factor for suicide across a range of psychiatric disorders. 4 Repeated self-harm further increases suicide risk. 5 Providing effective, evidence-based clinical care for this high-risk patient population is a key means of reducing their risk of subsequent self-harm and suicide.
UK clinical guidelines suggest that all patients should be offered a psychosocial assessment after self-harm. This should include an evaluation of the factors leading to self-harm and suicidal intent together with a full mental health and social needs assessment. 6 However in many UK hospitals, more Extending the liaison psychiatry service in a large hospital in the UK: a before and after evaluation of the economic impact and patient care following ED attendances for self-harm Brent C Opmeer, 1,2 William Hollingworth, 1,3 Elsa M R Marques, 4 Ruta Margelyte, 1,3 David Gunnell 1,3 To cite: Opmeer BC, Hollingworth W, Marques EMR, et al. Extending the liaison psychiatry service in a large hospital in the UK: a before and after evaluation of the economic impact and patient care following ED attendances for self-harm. BMJ Open 2017;7:e016906. doi:10.1136/ bmjopen-2017-016906 ► Prepublication history for this paper is available online. To view these files, please visit the journal online (http:// dx. doi. org/ 10. 1136/ bmjopen-2017-016906). ► There was a major step-change in care provision (increase in service availability from 40 to 98 hours per week), providing a good opportunity to evaluate the impact of changed service provision. ► Detailed and relatively complete individual level patient data were available from a bespoke selfharm register, facilitating estimation of resource costs for self-harm patients. ► Analysis does not assess the wider impact of the extended LPS on postdischarge service provision and on patients with other mental health conditions seen by the LPS. ► Analysis does not include a control site for wider control of economic, social and political trends in mental health and service provision. ► The sample size was relatively small and we lacked the power to detect important impacts on hospital costs.
Open Access than half of patients are discharged from the ED without an assessment. 2 Patients who leave the ED without a psychosocial assessment are less likely to be offered follow-up. 7 There is also evidence that psychosocial assessments reduce risk of repeat self-harm. 8 9 Liaison psychiatry services (LPS) have been introduced in hospitals to provide assessment and care for patients presenting to the ED with mental health problems and to support people with physical health problems who also have, or develop, mental health problems such as delirium while they are in hospital. Despite the existing guidelines on the management of self-harm, 6 there are significant variations in service models in terms of staffing, coverage or management. 2 10 Most people who have self-harmed seek help at times when only an emergency mental health service is available. One response is to invest in extended LPS operating hours, but the benefits of such investment have not been well established. An exception is the economic evaluation of expanded LPS service at a large acute hospital in Birmingham which found that additional investment in the services generated incremental benefits in terms of reduced bed use with overall benefit to cost ratio of more than 4:1. 11 In 2014, a local clinical commissioning group invested approximately £250 000 per annum in an extended LPS at a large teaching hospital with a consultant-led 24 hours ED. This was used to increase the working hours of the LPS from Monday to Friday 09:00-17:00 (ie, 40 hours per week) to 7 days a week 08:00-22:00 (98 hours per week). To achieve this increase in service provision, four additional full-time liaison nurses were employed. The aim was to increase the proportion of patients attending the ED after self-harm who receive a psychosocial assessment and reduce admissions to acute hospital beds to await LPS assessment. It was anticipated that these changes might also lead to better patient outcomes such as reduced repeat self-harm and suicide as a result of increases in the proportion of patients receiving appropriate follow-up care.
Our primary objective was to assess the impact of the extended LPS on process measures and indicators of patient outcomes and costs following self-harm. We assessed resource use and costs associated with the management of patients attending the ED following selfharm. Our findings will enable commissioners to explore whether extra investment in LPS can improve patient management and outcomes of self-harm and result in cost savings.

Study design
The change in LPS provision is a natural experiment 12 as there has been a step-change in the availability of a service from a defined point in time (1September 2014). We compared the process, cost and outcomes of care for patients attending the ED following self-harm in a before and after study. We estimated National Health Service (NHS) secondary care costs, although we recognise that care provided by the LPS will have spillover effects on primary and community care services.

Participants and data
We compared two patient cohorts. The first consisted of patients presenting to the ED following self-harm before the operating hours of LPS were extended (1 January-31 March 2014). The second consisted of patients presenting after the extended LPS was fully operational (1 January-31 March 2015). Our focus was on self-harm patients because these are the group of psychiatric patients most likely to be admitted to a hospital bed, and they were the focus of the new funding. However, it is important to note that self-harm patients comprise only 40% of the LPS workload, therefore the extended service will have an impact on a wider group of patients.
Patients were identified from the local Self-Harm Surveillance Register (SHSR). The SHSR was established in 2010 and records clinical and sociodemographic details of all hospital-presentations for self-harm at the hospital. Using the SHSR, we identified the index selfharm ED attendances in each period (ie, the first time a patient attended between 1 January and 31 March) and any repeat self-harm ED attendance within 90 days of the index episode. The follow-up period was defined on the basis that a high proportion of all patients who repeat self-harm within 12 months do so within 90 days of the index event. 13 We selected time periods which are not adjacent to the service change date (September 2014) to avoid the period when the service might have been 'ramping up' or 'bedding in'. We selected the same three calendar months for the before and after periods to avoid bias due to seasonal trends in mental health and self-harm.
Each episode of self-harm was characterised in terms of patient age, sex, employment status, marital status, method of self-harm, previous self-harm or inpatient psychiatric care and a matrix risk assessment. The matrix is a locally developed tool for use by ED staff to determine the urgency with which a patient should be referred for psychosocial assessment. Patients are categorised into three groups (red, amber or green) depending on the degree of urgency. These levels guide clinical staff in deciding whether a patient should be referred for an immediate psychosocial assessment.
We assessed the following measures of care: whether a patient received a psychosocial assessment; the profession of the person carrying out the assessment; waiting times from attendance to assessment; proportion of patients self-discharging from the ED without assessment; proportion of episodes admitted to a hospital ward; referrals made to other agencies/health teams and length of hospital stay.
The patient outcome measures we evaluated were: the proportion of patients with repeat ED attendances for selfharm; number of repeat self-harm ED attendances and time to repeated self-harm attendance. We also evaluated Open Access mean cost per self-harm ED episode and mean cost per patient (including repeat self-harm episodes within 90 days).
Data collection is approved by the Central Bristol Research Ethics Committee.
Data quality/missing data Audits reveal SHSR case ascertainment is >95%. Data extracted from the SHSR were checked for inconsistencies, and where evident these were resolved.
The two main types of inconsistency that were identified were date errors (eg, dates of discharge preceded data of attendance) and variables reflecting composite questions, where the first variable was missing (eg, admitted to ward), but the second variable was completed (eg, date of admission to ward). In these evident cases, inconsistent or missing values were corrected with consistent values.
Multiple imputation (SAS V.9.4, PROC MI) was used, with 15 imputation rounds, to avoid exclusion of observations due to missing data in multivariable analyses (see below). Estimates of effects and standard errors from analyses based on each imputed dataset were subsequently pooled (SAS PROC MIANALYZE), reflecting the uncertainty due to the imputation of missing values. . Analyses describing the impact on risk of repeat self-harm are based on index attendances and all subsequent attendances for repeat self-harm within 90 days associated with these index attendances (ie, including attendances up to June).

Descriptive analyses
Characteristics of the study population in each 3-month period are reported descriptively. Continuous variables are summarised as medians, means and SD as appropriate, for categorical variables, the number and percentage of participants/attendances within each category are presented. evaluation of impact Differences in the process of care are examined for attendances before and after the extended LPS became operational. Proportions, means and medians for service outcome measures by year are reported with the absolute difference between the years and associated p values (two tailed χ 2 or t-test). This includes the proportion of attendances that received a psychosocial assessment within or outside LPS service hours, the professional background of the assessor, the median times from ED arrival or medical assessment to psychosocial assessment, the proportion of attendances admitted to an observation ward, general ward or intensive therapy unit (ITU) and the median duration of hospital stay after admission.
As the length of ITU care for patients admitted to the ITU was not documented, we assumed this duration to be 30% of the total stay, with a minimum of 1 day, for these patients. The proportion of patients that self-discharged and the number of episodes of repeated self-harm within 90 days are also considered as potential outcomes of the LPS activities.
Kaplan-Meier analyses were used to compare differences in time between ED arrival and psychosocial assessment before and after extended LPS. Differences in time until repeat self-harm attendances within 90 days were also compared for 2014 and 2015 using Kaplan-Meier analyses and Cox proportional hazards regression to adjust for relevant factors (previous self-harm, age, sex and matrix risk) associated with reattendance rates. Time to repeat self-harm was compared before and after the extended LPS for all patients and for subgroups of patients with and without previous selfharm. We used SAS V.9.4 PROC PHREG, a proportional hazards regression analysis that allowed for multiple repeat self-harm episodes during the 90 days follow-up and used the robust 'sandwich' estimator to account for correlated observations within the same patient (ie, that some patients are more likely to repeat self-harm than others). 14 economic analysis Mean cost per attendance was estimated for patients presenting in the periods before and after the LPS was extended. This analysis was based on index presentation and all repeat attendances during the 90 days follow-up. All unit costs were estimated from the 2014/15 NHS reference costs. 15 NHS reference costs for ED care are higher for patients subsequently admitted to a hospital bed (mean=£205.85) than for patients who are discharged from the ED (mean=£133.20). The NHS reference cost for an ED mental health liaison contact (£187) does not distinguish between those conducted by psychiatrists or nursing staff. We used this figure in our analysis, but the actual cost may be lower for assessments conducted by nurses. The cost of inpatient care depends on the ward type, the type of treatment required and the length of stay. Any reductions in hospital admissions due to the extended LPS may be due to fewer short stay admissions to observation units or other wards while waiting for psychosocial assessment. Therefore, we used the average unit cost (£405.50) for a non-elective short stay admission for 'observation or counselling' as a proxy for the per diem cost of observational unit or other ward care. We used the average daily cost (£1058.75) of adult medical critical care patients to estimate costs for ITU days. In view of the skewed distribution of healthcare costs, the SPSS V.23 bootstrap procedure was used to estimate 95% CIs for cost estimates, based on 1000 replications.
Robustness of the findings was assessed in the following univariate sensitivity analyses. We increased/decreased unit cost estimates for ward admissions as well as for LPS assessments by 25%. We differentiated between Open Access psychosocial assessment carried out by a liaison nurse or a psychiatrist by decreasing nurse costs and increasing psychiatrist costs by 25% each. Finally, we applied observational ward costs for all hospital days including ITU days, on the assumption that LPS may reduce hospital days but is very unlikely to have any effect on ITU days.
Data preparation, tables, figures and analyses are documented and performed using statistical software SPSS V.23, and SAS V.9.4. Overall, details in patient characteristics and patient care were accurately documented in the self-harm register. The number (%) of people with missing data are reported in tables 1 and 2. For key variables, for example, whether an assessment was performed, previous self-harm, time of assessment, time of discharge, outcome of ED attendance, completeness ranged from 0% (assessment performed/outcome of attendance) to 9.7% (previous self-harm).
There are generally only minor differences in the characteristics of the self-harm patients in the two time periods. In 2015, a higher proportion of women attended following self-harm (63% vs 57%), and fewer patients were unemployed (46% vs 57%). Slightly more patients were known to have a history of self-harm (83% vs 72%), but previous self-harm was also better documented in 2015 (2.5% unknown) as compared with 2014 (9.7% unknown).
There were 105 episodes of repeat self-harm within 90 days of the index attendance in 2014 versus 97 episodes within the same time frame in 2015 (table 2) With extended service hours in the LPS in 2015, the proportion of patients receiving a psychosocial assessment increased (from 57% to 68%; p=0.003; table 2). The proportion of patients receiving a psychosocial assessment outside 2014 LPS working hours increased from 29% in 2014 to 47% in 2015; p<0.001), and the median time between arrival at the ED and psychosocial assessment decreased by more than 3 hours (from 11 hours and 44 min to 8 hours and 30 min; p=0.017; figure 1). The median time between medical assessment and psychosocial assessment decreased by two and a half hours (from 9 hours and 30 min to 6 hours and 53 min), and this was also evident in the subgroup of patients attending during the original LPS office hours (from 10 hours and 20 min to 8 hours and 28 min; p=0.003). The proportion of episodes where patients were admitted to a ward slightly increased (from 68% to 69%); relatively more were admitted to an observation ward (from 58% to 63%) and less often to an ITU (from 2.5% to 0.5%). The median length of stay for patients admitted to a ward remained unchanged (1 days), but the average stay decreased somewhat from 1.7 (SD 4.1) days to 1.4 (SD 2.8) days, but statistical evidence for this difference was weak (p=0.26). The number of patients self-discharging before assessment and/or follow-up arrangements decreased (from 20% to 13%; p=0.022). In 2015, patients were more often referred to the crisis team and other community teams (increasing from 12.3% to 15.2% and from 7.2% to 15.2%, respectively), and less often to the self-harm clinic (decreasing from 15.3% to 4.7%).
There was no evidence of a reduction in repeat selfharm episodes following the introduction of extended LPS working hours either among patients with or without a previous self-harm episode ( figure 2A and  B). The Kaplan-Meier analysis indicated that there was some evidence of a reduction in the incidence of repeat self-harm within 90 days of the index episode in 2015 compared with 2014. Proportional hazards regression suggested that in 2015, patients were less likely to reattend the ED for self-harm within 90 days than those in the same period in 2014 (crude risk ratio 0.86; 95% CI 0.51 to 1.44; figure 2C) although statistical evidence for a difference was weak (p=0.56). In a model controlling for patient characteristics (previous self-harm, age, sex and matrix risk), this association appeared slightly stronger (adjusted risk ratio 0.79; 95% CI 0.47 to 1.33; p=0.37).
The average cost per attendance decreased from £784 in 2014 to £700 in 2015, a cost reduction of −11% per episode. However, the 95% CI around the mean difference was large (mean difference −£84; 95% Bootstrap CI −£254 to £77). The higher costs of more LPS assessments may be offset by reduced costs of ITU and ward bed days (table 3).
The average cost per patient (including repeat attendances within 90 days) decreased from £1060 in 2014 to £914 in 2015 (mean difference −£146; 95% BCI: −£433 to £138), a cost reduction of −14% per patient. The total costs for 298 patients attending the ED in the first 3 months of 2014 amounted to £315 843, whereas in the same period in 2015 the total costs for 318 patients attending the ED amounted to £290 562. Although more patients presented at the ED in 2015, the total costs associated with these self-harm episodes decreased by £25 281 (−8.0%). If extrapolated to a full year, this equates to savings of approximately £101 000 or £144 600 if the total is estimated excluding LPS assessment costs. This suggests that the annual investment (£250 000) in extending the LPS was associated with a cost reduction of £144 600 in the non-LPS hospital costs of care for patients presenting Open Access at the ED following self-harm despite the small increase in patient numbers. Sensitivity analyses showed that the estimated cost per patient attending the ED was consistently lower in 2015 as compared with 2014, ranging from −£60 to −£107 (table 4). The impact on total costs amounted to savings between £68 300 and £133 900 per year.    Open Access Figure 1 Time between arrival at emergency department and psychosocial assessment (log-rank test p value: 0.001).

Main findings
We compared two cohorts of patients attending the ED following self-harm during a 3-month period in 2014 and 2015, following a £250 000 investment to extend LPS operating hours. Clear improvements were found in the proportion of patients receiving a psychosocial assessment as well as the time between ED attendance and psychosocial assessment and reductions in self-discharge prior to assessment. There was a suggestion that the incidence of repeat self-harm declined, but we lacked statistical power to detect modest but clinically important effects. There was no evidence that the proportion of patients admitted to hospital decreased, however, the mean cost per patient (including repeat attendances) declined by approximately 14%. The findings from this analysis indicate that much of the additional £250 000 investment in liaison psychiatry services was offset by cost savings and improvements in management for self-harm patients. However, a larger study would be needed to confirm this. The considerable decrease in referrals to the self-harm clinic and somewhat smaller increase in referrals to the crisis team probably reflects improved service delivery for self-harm patients, as people who were previously discharged without an assessment were offered follow-up at the self-harm clinic the next day or within a couple of days; whereas with higher levels of assessment, fewer people were referred to this clinic and more were referred to specialist mental health services.

strengths and limitations
Our study has several strengths. First, rather than simply estimating the cost of the care of people who have selfharmed, [16][17][18] we have sought to estimate the impact of additional investment in liaison psychiatry services and whether investment in this area results in cost savings for example, arising from shorter periods of hospitalisation.
Second, our analysis was based on an unselected series of consecutive hospital presentations with self-harm and includes hospital admissions as well as ED attendances that did not lead to admission. Previous studies have been based on select patients groups, for example, those taking an overdose 8 or on small numbers of patients. 19 Lastly, we compared activity of the whole service rather than attempting to identify patients who would have received the service prior to its inception, the approach used in the analysis of the Rapid Assessment Interface and Discharge (RAID) liaison psychiatry service in Birmingham, UK. 11 Nevertheless, there are a number of important limitations. Unlike the recent evaluation of the RAID service in Birmingham, UK, we did not measure the impact of other aspects of the psychiatric liaison team's activity; assessment   of people who self-harm comprises only 40% of LPS referrals in the hospital in our study and a smaller proportion in the RAID evaluation. It is likely that the increase in LPS operating hours will provide a better service for all hospitalised patients with psychiatric morbidity. In addition, we did not assess the impact of extended LPS on the entire package of care following presentation. In contrast, Sinclair (2011) estimated costs based on longer term follow-up. 16 In addition to service costs associated with psychiatric or community mental health services during follow-up, there may also be measurable patient benefits when using a longer time horizon, but possibly also increased costs resulting from increased identification of (and referral for) psychiatric/social problems.

Open Access
Furthermore, though our analysis was based on over 300 presentations before and after the introduction of extended liaison services, we had insufficient statistical power to demonstrate clinically important differences in some outcomes. For instance, the high variance between patients in length of stay and costs limits our ability to reach definitive conclusions about these outcomes. Also the observed 20% reduction in repeat self-harm episodes would be clinically important, but lacked statistical robustness.
Lastly, this analysis does not include a comparison hospital to control for secular trends in mental health and service provision. Despite the study limitations the major step-change in care provided a good opportunity to evaluate the impact of a more accessible LPS service, while Open Access detailed and relatively complete individual level patient data from a local self-harm register facilitated accurate estimation of repeat self-harm and secondary care costs for self-harm patients.
Findings in the context of the wider literature Deficiencies and variations in the care of people presenting to hospital following self-harm have long been recognised. 7 8 Almost 20 years ago Kapur et al. (1998) explored differences in service delivery between hospitals with and without self-harm teams. 7 In general, the level of service provision was considerably lower than in our study; Kapur reported that in hospitals without a self-harm team 39% of patients received a psychosocial assessment whereas in hospitals with such a team the proportion receiving an assessment was 46%. In our study 57% of patients were assessed in 2014, rising to 67% in 2015.
Due to different costing methods, cost implications are more difficult to compare across studies. Cost savings reported by Tadros et al evaluating the impact of the Birmingham RAID service were in the range of £3.4 to £9.5 million a year. 20 These estimates are based on a comparison of lengths of stays and rates of readmission only, and most of these savings come from reduced bed use among elderly patients. Our study only focused on LPS activities for self-harm patients, and potential benefits to and savings from care to elderly patients thus have not been included.
Sinclair et al examined economic findings based on a different approach, examining patterns of resource use and costs over a 7-year follow-up period and estimated how different factors contribute to total costs using regression analyses. 16 Average costs were £2944 (SD £8438) per patient. Their study clearly illustrated the long-term costs associated with the provision of health and social care to this patient group as social and mental health problems generally persist after episodes of crisis and are largely managed by community health services. Appropriate and effective pathways of care thus generate additional costs for self-harm patients but also provide opportunity for more efficient, that is, cost-saving solutions.
The only study that seems to allow direct comparison of cost figures is by Kapur et al, reporting costs associated with hospital admission following deliberate self-poisoning, comparing hospitals with and without selfharm teams. 18 Although they evaluated different service models, their estimates for hospital-related costs were largely comparable (£510 vs £390 for hospitals with and without self-harm teams and £500 vs £391 for self-harm attendances before and after extension of service hours, respectively). They also demonstrated potential costs savings to be achieved by investing in more appropriate services for self-harm patients, although the particular interventions being compared were different.
Opportunities to improve healthcare and outcomes for self-harm patients also lie in identifying/developing effective psychiatric interventions for individual patients. For example, there is good evidence from systematic reviews that cognitive behavioural therapy-based interventions reduce the incidence of repeat self-harm by almost one third. 21 Patients benefiting from such interventions are likely to use less medical and community health services, and effective interventions thus have a high likelihood to be also cost-effective. 22 As patients who frequently repeat self-harm generate the highest costs, 16 psychiatric interventions reducing the risk of repeat self-harm may be cost saving on the longer term, as demonstrated for cognitive behavioural therapy. 22 Implications Improving the quality of care in health services and investing in preventative services such as LPS is a difficult and continuous challenge, especially at a time of economic austerity. However, the government's mental health strategy recognises the need for improved services at the interface between mental and physical health. 23 Our evaluation emphasises the importance of protecting and even expanding services where there is good evidence of improved clinical outcomes. It also highlights the need to adequately evaluate changes in healthcare models and associated costs before they are widely implemented. 24 Increasing pressures on NHS budgets mean there is a danger of cutting funding for services that can potentially save very significant amounts of money for the local health economy in the long term. Apart from such financial constraints, the next question would be whether there are sufficient staff numbers available with the relevant skills and expertise to fill these roles.
There is limited evidence of the cost-effectiveness of liaison psychiatry services; further work is needed in this area. In addition to health technology assessments evaluating (cost-)effectiveness of interventions for individual self-harm patients, high-quality cluster randomised trials are needed to reduce uncertainty regarding what are the most effective models of care for people experiencing mental health crisis.
contributors BCO contributed to the writing and critical reviewing of the manuscript, development of methods, analysis of data, interpretation of results and consensus meetings. EM contributed to the writing and critical reviewing of the manuscript, acquisition and analysis of data. RM contributed to the drafting, writing and critical reviewing of the manuscript. WH and DG conceived the project and initiated development of the evaluation, contributed to the writing and critical reviewing of the manuscript, development of methods, analysis of data and interpretation of results. Each author listed on the manuscript has seen and approved the submission of this version of the manuscript and takes full responsibility for the manuscript.
Funding The Bristol Self-harm Surveillance Register is funded by AWP NHS Trust and Bristol City Council. We thank all members of University Hospitals Bristol NHS Foundation Trust's Liaison Psychiatry team, in particular Salena Williams (team leader) and Kat Bramley and Peter Kennedy-Chapman (data collection) for their role in data collection and Dr Robert Carroll and Dr Dee Knipe for data preparation. competing interests None declared.