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From strategy to action: a qualitative study on salient factors influencing knowledge transfer in project-based experiential learning in healthcare organisations in Kenya
  1. Tecla Chelagat,
  2. Joseph Onyango,
  3. Gilbert Kokwaro,
  4. Jim Rice
  1. Institute of Healthcare Management, Strathmore University Business School, Strathmore University, Nairobi, Kenya
  1. Correspondence to Dr Tecla Chelagat; tkivuli{at}strathmore.edu

Abstract

Objectives Knowledge transfer is recognised as a key determinant of organisational competitiveness. Existing literature on the transfer of knowledge and skills imply diminutive return on investment in training and development due to the low application of learnt knowledge. Following devolution of health services provision to new counties in Kenya in 2013, Strathmore Business School designed an experiential facility improvement project-based leadership training programme for healthcare managers in the new counties. Selected healthcare management teams participated in the leadership training to improve health systems performance in the devolved counties in Kenya. Despite similar training, the projects implementation contexts were different, leading to different implementation completion rates. The aim of this study was to investigate the reasons for this disparity and then recommend solutions.

Design A qualitative study using semi-structured interviews. A thematic framework approach was used in data analysis.

Setting and participants Thirty-nine projects teams constituting; 33 successful and 6 unsuccessful project teams, were purposively selected based on their project implementation success rates at the end of the leadership training. The managers had undertaken a team-based institutional improvement project. The prioritised projects were housed within; 23 public, 10 faith-based and 6 private health facilities in 19 counties in Kenya.

Results Our findings indicate projects completion rates were influenced by (training design, work environment climate, trainee characteristics, team-based coaching and leveraging on occurring opportunities). Transfer barriers were (inadequate management support, inadequate team and staff support, high staff turnover, misalignment of board’s verses manager’s priorities, missing technical expertise, endemic strikes, negative politics and poor communication). Recommendations were (need-driven curriculum, effective allocation and efficient utilisation of resources, proper prioritisation, effective communication, longitudinal coaching and work-teams recruitment).

Conclusion The findings reveal that unless training interventions are informed by a need-driven curriculum customised to real-world work teams, the potential knowledge and skill transfer can be thwarted.

  • Enablers
  • barriers
  • health system
  • healthcare organizations
  • knowledge transfer
  • leadership development

This is an open access article distributed in accordance with the Creative Commons Attribution Non Commercial (CC BY-NC 4.0) license, which permits others to distribute, remix, adapt, build upon this work non-commercially, and license their derivative works on different terms, provided the original work is properly cited, appropriate credit is given, any changes made indicated, and the use is non-commercial. See: http://creativecommons.org/licenses/by-nc/4.0/.

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Footnotes

  • Contributors TC was a principal investigator who conceptualised, designed, implemented, analysed and interpreted the data. JO contributed in validating the study objective, literature review, data analysis, interpretation of results and review of the manuscript. GK and JR made a significant contribution in justification of the study, advice on methodology, literature reviews, and identification of themes. They reviewed and suggested modification of drafts and approval of the final manuscript. The first author (TC) led in writing the manuscript and reviewed it based on comments from the other authors. All the authors reviewed and approved the submission of the final manuscript.

  • Funding The authors have not declared a specific grant for this research from any funding agency in the public, commercial or not-for-profit sectors.

  • Competing interests None declared.

  • Patient consent for publication Not required.

  • Ethics approval Ethical approval to conduct this study was obtained from the Strathmore University ethical review committees (Protocol ID No. SU-IRB 0243/18) and the permit to conduct the study in the counties was obtained from the National Commission for Science, Technology and Innovation (NACOSTI/P/18/21001/23609).

  • Provenance and peer review Not commissioned; externally peer reviewed.

  • Data availability statement Data are available in a public, open access repository.

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