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Relationship between employee engagement scores and service quality ratings: analysis of the National Health Service staff survey across 97 acute NHS Trusts in England and concurrent Care Quality Commission outcomes (2012–2016)

Authors

  1. Correspondence to Dr Mark Wake; drmarkwake{at}aol.com
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Citation

Wake M, Green W
Relationship between employee engagement scores and service quality ratings: analysis of the National Health Service staff survey across 97 acute NHS Trusts in England and concurrent Care Quality Commission outcomes (2012–2016)

Publication history

  • Received October 14, 2018
  • Revised May 25, 2019
  • Accepted June 10, 2019
  • First published July 17, 2019.
Online issue publication 
July 17, 2019

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