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Associations between work satisfaction, engagement and 7-day patient mortality: a cross-sectional survey
  1. Kirsten Brubakk1,
  2. Martin Veel Svendsen2,
  3. Dag Hofoss3,
  4. Tonya Moen Hansen4,
  5. paul Barach5,
  6. Ole Tjomsland6
  1. 1 Department of Human Resources, Helse Sør-Øst RHF, Hamar, Norway
  2. 2 Department of Occupational and Environmental Medicine, Sykehuset Telemark HF, Skien, Norway
  3. 3 Department of Postgraduate Studies, Lovisenberg Diaconal University College, Oslo, Norway
  4. 4 Department of Health Services Research, Folkehelseinstituttet, Oslo, Norway
  5. 5 Pediatrics, Wayne State University, Detroit, Michigan, USA
  6. 6 Department of Health, Helse Sør-Øst RHF, Hamar, Norway
  1. Correspondence to Kirsten Brubakk; kirsten.brubakk{at}helse-sorost.no

Abstract

Objective This study examines the association between profession-specific work environments and the 7-day mortality of patients admitted to these units with acute myocardial infarction (AMI), stroke and hip fracture.

Design A cross-sectional study combining patient mortality data extracted from the South-Eastern Norway Health Region, and the work environment scores at the hospital ward levels. A case-mix adjustment model was developed for the comparison between hospital wards.

Setting Fifty-six patient wards in 20 hospitals administered by the South-Eastern Norway Regional Health Authority.

Participants In total, 46 026 patients admitted to hospitals with AMI, stroke and hip fracture, and supported by 8800 survey responses from physicians, nurses and managers over a 3-year period (2010–2012).

Primary and secondary outcome measures The primary outcome measures were the associations between the relative mortality rate for patients admitted with AMI, stroke and hip fractures and the profession-specific (ie, nurses, physicians, middle managers) mean scores on the 19 organisational factors in a validated cross sectional, staff survey conducted annually in Norway. The secondary outcome measures were the mean scores with SD on the organisational factors in the staff survey reported by each profession.

Results The Nurse workload (beta 0.019 (95% CI0.009–0.028)) and middle manager engagement (beta 0.024 (95% CI0.010–0.037)) levels were associated with a case-mix adjusted 7-day patient mortality rates. There was no significant association between physician work environment scores and patient mortality rates.

Conclusion 7-day mortality rates in hospital wards were negatively correlated with the nurse workload and manager engagement levels. A deeper understanding of the relationships between patient outcomes, organisational structure and their underlying cultural barriers is needed because they may provide a better understanding of the harm and death risks for patients due to organisational characteristics.

  • patient safety
  • work environment
  • patient outcome
  • safety climate
  • staff engagement
  • safety culture

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Strengths and limitations of this study

  • This is the first study, to our knowledge, combining profession-specific work place survey data with patient mortality data correlated with the hospital ward levels.

  • This study is strengthened by the use of ward-specific level data as hospital data can mask interward differences.

  • A case-mix adjustment model was developed for the comparison between hospital wards but not for the disease severity, thus it is hard to distinguish between patients who might die from the severity of their illness and less severe cases, for whom the lack of high-quality care ultimately may have reduced their chances of survival.

  • Although the study included hospitals providing healthcare services to more than half of the Norwegian population, the number of wards is too small to allow the use of complex multivariate analyses.

Introduction

Hospitals are complex social–cultural organisations defined by their complexity of operations, uncertainty and interdependency.1 A strong linkage between the organisation of care and patient outcomes has been found in several studies.2 3 Complex organisations rely on authentic inputs and interactions while they deliver an array of clinical services. In these settings, it can be hard to determine the proximal causes of an adverse patient event such as a cardiac arrest or a medication error.4 5 Numerous initiatives have been promoted to enhance the quality of the patient’s journey when in hospital, and yet at least one in ten patients still experiences adverse events.6 High-reliability organisational theory posits that organisational features including psychological safety,7 leadership involvement,8 team based care,9 trusting support10 and a relentless culture of quality measurement are needed to sustain reliable improvements in care.11

The impact of organisational culture on quality, reporting of data and safety in non-medical organisations is well documented.12–15 Monitoring staff perceptions of their work environment and their organisational culture is used by managers to discover what is deemed meaningful and makes organisational sense to employees.16 17 Leggat et al 18 have consistently demonstrated that a reported positive relationship between high-performance workplaces and organisational outcome also applies to patient outcomes in healthcare organisations.19

Systems science and human factors engineering posit that focusing on the workflow and environment, and the organisational culture can reduce work hazards and enable safer outcomes.20 21

Our hypothesis was that there is an association between the work environment and patient mortality, and that this association is profession-specific for nurses, physicians and middle managers. The secondary objective of this study was to examine the associations between profession-specific work environments and the 7-day mortality of patients admitted with one of three diagnoses: acute myocardial infarction (AMI), stroke and hip fracture.

Methods

The survey population was drawn from one healthcare service provider, the South-Eastern Regional Health Authority (HSO), which is responsible for delivering healthcare services to approximately 3 million people—more than half of the population in Norway. The patient outcome data were derived from a national database (Norwegian Patient Register) for all patients admitted with AMI, stroke and hip fracture in 20 hospitals in Norway.

The Work Environment Survey

Staff in all hospitals administered by the HSO in Norway were invited to participate in a web-based work environment questionnaire based on the General Nordic Questionnaire for Psychological and Social Factors at Work (QPSnordic), that was adapted for healthcare.22 More than 75 000 are employed in HSO, and all staff employed for more than 3 months in the hospital were eligible for participation. Nearly 50 000 questionnaires were distributed in each of the studied years (2010, 2011, 2012). The data was collected electronically. To secure anonymity of the participants, only data from wards with more than five responders were processed.

The survey was designed to assess the local hospital work environment and distinguish the differences between hospital wards. The questionnaire has 57 items, measuring the work environment along 19 dimensions (table 1). The survey was supplemented with questions addressing the factor patient safety culture as an important aspect of the healthcare work environment. The safety culture questions were adapted from the Norwegian validated version of the Safety Attitude Questionnaire.23 The response alternatives are presented on a 5-point Likert scale (for some items ‘Strongly disagree’, ‘Disagree’, ‘Neither disagree nor agree’, ‘Agree’, ‘Strongly agree’ or, where appropriate, ‘Never/very seldom’, ‘Seldom’, ‘Sometimes’, ‘Quite often’, ‘Very often/always’). The categories were assigned the values 0-25-50-75-100, assuming an equal distance between scores.24 The value zero reflects the highest burden/least favourable conditions and the score 100 means the most positive rating (ie, is coping/satisfied). The coding of negatively worded items was reversed to ensure that the higher code values always indicate a more positive response. The score on each dimension was calculated as the mean of the score on each item included in the dimension. For each of the 56 wards in the study, the mean work environment scores were calculated. The individual responses with missing data were excluded from the analysis. A report with the mean average scores on each item and factor in the survey for each ward was produced and made public. Nurses in HSO are assigned to work on one designated hospital ward and the nurse responses were attributed to the specific ward; however, physicians and middle managers cover several wards or units. We measured the perceptions about the work environments where the physicians and middle managers work (entire clinical departments).

Table 1

Work environment factors and survey items

We defined the work system to include the persons, organisation, tools and technologies, tasks and their work environment.25 Work environment is the physical and organisational culture under which healthcare professionals perform their tasks. Patient safety culture is a component of organisational culture and has been shown to be associated with patient outcomes.26

The definitions and measurements of culture vary. For this study, we defined organisational culture as the behaviours that emerge based on shared values, beliefs, assumptions and norms.12 13 27 Previous research has demonstrated more variation in culture assessments between different clinical wards within the same hospital than between the hospitals.28 We used the ward level as our level of outcomes, as previous studies have shown that data aggregated at the hospital level may mask the hospital unit’s differences.29

Patient Outcome Data

The Norwegian Institute of Public Health (FHI) reports annually hospital survival probabilities for patients diagnosed with AMI, stroke, hip fracture and hospital-wide survival rate quality indicators for Norwegian hospitals.30 The mortality rates are estimated based on all-cause deaths, tracking patients with their unique Norwegian Personal Identification Number. The mortality rates were risk-adjusted for age, gender and the Charlson Comorbidity Index scores based on the patients’ hospital admissions during the 3 years prior to their hospital admission, type of stroke (cerebral haemorrhage/cerebral infarction) and the total number of hospitalisations during the previous 2 years. In the event where a patient admission involved more than one hospital, the patient mortality probability was split between the two hospitals according to the time the patient spent at each hospital in order to reduce potential bias. The management and analysis methods of the Norwegian survival data are described in great detail by Hassani et al.31 32 This study used risk-adjusted patient data from the FHI for patients admitted to hospitals with AMI, stroke and hip fracture.

The 7-day mortality rate was chosen to study the possible associations between the work environment and mortality for high-risk patients in hospital. A more extended observation period (such as 30 days), might confound the findings and include mortality unrelated to hospital characteristics, such as variations in post discharge care at local nursing homes and home healthcare services. Importantly, the ward mortality rates were calculated for the patients with the included diagnosis only, and not combined with the mortality of patients with other diagnoses, even if they were cared for on the same wards.

The relative mortality rates were defined as the deviation of the hospital unit’s mortality rates from the mean mortality rates for the specific diagnosis groups, and then they were divided by the mean mortality rates for the specific diagnosis group. This relative mortality rate can be compared across all three diagnostic groups and allows for pooling of all hospital ward data. The formula we used is as follows:

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The diagnosis-specific outcomes were aggregated over a 3-year period (2010, 2011, 2012) to ensure adequate statistical power.

Selection of hospitals

All 20 public hospitals in HSO providing acute care were included, with 17 hospitals that treated all three patient diagnoses included in this study, while three hospitals treated only one or two of the three included patient sub-groups, for a total of 56 wards. The hospitals varied in size and geographical catchment areas, but had comparable organisational structures and policies, with specially designated patient wards caring for the three subgroups of patients. Patients admitted with a cerebral stroke were treated in stroke units according to national guidelines,33 whereas patients with a hip fracture were postoperatively cared for on orthopaedic wards. Patients with AMI were subjected to a prehospital triage such that patients with suspected ST-elevation myocardial (STEMI)infarction were transported directly to PCI centres, whereas, patients with non-STEMI infarction were admitted to cardiac units at each of the respective HSO hospitals.

The ward level data on the work environment scores was made available from HSO and the patient mortality rates were made available from the FHI for the 3-year period (2010, 2011, 2012) and were combined using ward names as an identifier.

Statistical analyses

The descriptive data on number of patients treated and survey responses were given as medians and the range due to the non-normal distribution. Normality was tested by the non-parametric Kolmogorov-Smirnov test.34 The associations between the profession-specific work environments and adjusted patient mortality rates at a specific ward level were analysed using a linear regression model that was adjusted for diagnosis and the annual number of treatments.

The effects of the different work environmental factors were analysed and reported separately, as the limited number of wards studied (n=56) prohibited including all explanatory variables in one single multivariable predictive model. A backward conditional regression analysis was performed by including all the significant work environmental factors from the initial separate analysis (Nurses: patient centred, respect, motivation, engagement, commitment, role expectations, workload, autonomy, role conflicts, sick leave, leadership, patient safety climate; Physicians: none; Managers: quality, motivation, engagement, commitment, personal development, empowerment, social climate, workload, role conflicts). The level for the removal of variables was set to p>0.05. Both the variables available for the backward regression and the final models were evaluated against our hypothesis and prior research and was found to be plausible. In addition alternative approaches as manually built models did not identify better performing models. The work environment effects for physicians, nurses and middle managers were analysed separately to assess how patient mortality was associated with the work environment for the three professions. The statistical significance level was set at 0.05, and the 95% CIs are presented below. All outcomes and statistical analyses were carried out using the IBM SPSS statistical package V.21.

Patient and public involvement

The study protocol and results of this study have been presented to the regional patient representative committee who supported the study design and its relevance.

Results​

The web-based work environment and safety culture data were collected from 2010 to 2012. Nearly 50 000 questionnaires were distributed annually. The response rates for 2010, 2011 and 2012, were 72%, 77% and 75%, respectively. The background information such as gender, age and profession was stated voluntarily. Seventy-eight percent of the respondents defined their occupation. In total, 5602 responses from nurses, 2195 from physicians and 1036 from middle managers were included in the analysis (table 2).

Table 2

Description of survey Respondents by age and profession

All emergency patients admitted with AMI, stroke and hip fracture were included. Diagnosis-specific mortality rates were calculated for all adult patients (age >18) with the corresponding diagnoses as follows: 17 734 patients admitted with first time AMI (ICD-10 I21.x), 14 442 cerebral stroke patients (ICD-10 I61.63.64), and 13 850 patients admitted over the age of 65 with a hip fracture (ICD-10 S72.0–2). The average length of hospital stay for the patients included in the study was 8.1 days. The 7-day mortality rates varied from 2.8%–7.7%. The mean Charlson Comorbidity Index score was 1.5 (table 3).

Table 3

Description of patients and clinical outcomes

The median number of treatments for the 56 wards that participated in this study, (patients within the diagnosis codes included) were 214, with a range varying from 36 to 1242. The median number of work environment survey responses per ward included in the analysis was 87 (range 26–296) for nurses, 32 (range 5–157) for physicians and 15 (range 5–47) for managers.

Hospital staff rated their work environment positively on the 0–100 scale (100 indicating the most favourable condition): the mean scores for nurses, physicians and middle managers were 70.5, 67.2 and 76.3, respectively. The middle managers reported higher scores than physicians and nurses on all but three of the 19 organisational factors, while the nurses scored lower than managers and physicians on nine of the 19 factors. The mean scores and SD for each factor are presented by profession in table 4.

Table 4

Organisationalfactor score averages by professions in 56 hospital units

Table 5 shows that several organisational factors were significantly associated with increased patient mortality probability. The backward regression model demonstrated that a higher perceived workload by nurses was significantly associated with increased patient mortality: beta=0.019 (95% CI0.009, 0.028). Nurses: workload p<0.001, respect p=0.002, patient safety culture p=0.003, role conflicts p=0.004, patient centred p=0.005, engagement p=0.005, autonomy p=0.007, sick leave p=0.007, commitment p=0.009, motivation p=0.022, role expectation p=0.031, leadership p=0.045. For middle managers, engagement was significantly associated with 7-day mortality: beta=0.024 (95% CI 0.010, 0.037). Middle managers: engagement p=0.001, personal development p=0.001, motivation p=0.002, social climate p=0.005, workload p=0.006, commitment p=0.010, role conflict p=0.010. No significant association was found between the physician reported work environment scores and patient mortality.

Table 5

Association between organisational factors and 7-day mortality

Discussion

We found a strong correlation between organisational work environment and 7-day patient mortality. This study extends findings in the literature demonstrating that the work environment at the 20 South-Eastern Norway Health Region Hospitals were significantly related to their reported 7-day mortality for patients admitted with AMI, stroke and hip fractures. We observed a significant increase in patient mortality in hospital units where nurses reported excessive workload and middle managers reported a lack of professional and organisational engagement. No such associations were found between physician reported work environment and patient mortality.

Hospital staff scored their work environment positive (over 70) on a 0–100 scale (100 being the most favourable), consistent with the general satisfaction reported by Norwegian employees who report higher job satisfaction than employees in other countries.35 However, there were profession-specific differences that may have contributed to the observed variation in the patient outcomes across the 56 hospital wards. Overall, the middle managers scored higher than physicians and nurses, and nurses scored lowest on more organisational factors than managers and physicians.

Whereas nurses typically worked on one hospital ward, physicians and middle managers usually worked and saw patients on several clinical units, and the assessment of their work environment should be interpreted accordingly. We stress that it is not the physician or manager perceptions of the patient ward that are being measured, but the explicit perceptions about their work environments where physicians and middle managers work (entire clinical departments) supporting these patient wards.

Twelve of the 19 organisational environmental factors scored by nurses were significantly associated with 7-day patient mortality suggesting that the reported nursing workload may be underappreciated as an important driver for nurse satisfaction.36 The workload was the most prominent and derived from survey items such as: ‘Is the physical load of your work too heavy?’, ‘Is your workload challenging? and ‘Do you perform work tasks for which you need more training? These survey items describe the nurses’ perceptions about their degree of control over the daily assigned tasks. Our findings reinforce previous studies suggesting that reducing the nurse workload may increase nurse satisfaction and decrease patient mortality.37–43

Managers play a critical role, as frontline leaders, in nurturing a psychologically safe culture by setting the norms for speaking up, and promoting shared meanings and practices.44–46 The middle managerial roles, situated between the senior hospital management and front-line workers, offers a unique vantage point to assess the maturity of the culture as they implement and oversee strategies and work policies. At the same time, middle managers are responsible for bringing staff concerns and needs back to senior management for consideration and action. Managers can contribute to organisational change by capitalising on this position,47 as management involvement and engagement have been documented as a positive influence on care delivery systems.8 48 49 At the same time, top-management and hospital boards engagement in patient safety initiatives can enhance the middle managers’ support for a safety culture that can affect patient mortality.50

As noted above, we did not find a correlation between patient mortality and physicians’ perception of their work environment. The interpretation may not necessarily mean that physician work environment is unrelated to patient outcomes. We think this may be the result of physicians’ sense of autonomy,51 and their responsibility covering patients on multiple departments and service lines simultaneously, and this might affect their responses. Nurses define their work environment in more straightforward terms. Their work is generally restricted to one patient ward, and they will have this ward in mind when responding to work surveys. Nurses report to, and are assigned tasks by, a supervisor on a daily basis; the same cannot be said for physicians who have much autonomy about when and where their care activities take place. This structural difference can lead to a physician-as-manager philosophy and a nurse-as-employee philosophy in many healthcare organisations and contribute to variation seen when assessing the impact of clinical interventions on different providers. Previous research has identified differences in culture and work styles within hospitals, and much of this variance was found to be located at the ward and microsystem levels.29 The responses from physicians working on several hospital wards may attenuate these interward differences, as their answers are based on their ‘average experiences’ from several clinical environments. This might explain the physician lack of significant association by hospital ward.

We focused on mortality rates as our dependent variable as mortality is well-defined, easily measured, considered useful for estimating the effect of hospital care32 52 and ‘it matters a lot to patients’.53 Patient mortality rates in Norwegian hospitals and the variation between hospitals is lower than in other OECD (Organisation for Economic Co-operation and developement) countries.54However, some Norwegian hospitals have mortality rates significantly higher than the national average. Although a significant part of the variation observed in hospital mortality can be explained by differences in the case-mix and to random variation, it has been suggested that as much as 30%–60% of this variation can be attributed to differences in the practices and quality of patient care.55 Some hospitals have structures and processes that minimise avoidable patient deaths better than others.56 Studying these high-performing hospitals can be valuable as they provide deeper insights about which factors are most important for organisational success and reliability.57

Our study have several limitations. First, the lack of available, detailed data on the severity of the patient’s illnesses at the time of their hospital admission. Our data was case-mix adjusted for age, gender, comorbidity and the number of previous hospitalisations 2 years before the present admission, but not, for the disease severity of each diagnosis. Accordingly, it is challenging to distinguish between patients who may have died from the severity of their illness and less severe cases, for whom the lack of high-quality care ultimately may have reduced their chances of survival.

Second, the study design did not allow the linking of nurse, physician and middle manager’ care culture evaluation to the survival of the individual patients under their care. That is, we were only able to relate the average staff evaluations to the average patient mortality for each hospital unit. However, we addressed this by using a diagnosis-specific mortality rate that allowed us to link the work environmental perceptions to the hospital wards where the patients were treated for their primary diagnosis. This afforded us the opportunity to dig deeper into our study dataset to examine the robust links between the work environment and patient outcomes.

Third, the previous safety culture literature may also be subject to publication bias.58 Few randomised controlled studies exist to demonstrate the causal relationships between organisational culture and clinical outcomes. Thus, our findings are important and have practical implications. Also, the culture evaluation surveys are susceptible to response bias at both the individual and ward respondent levels, but our response rate of 70%–75% compares favourably with those of similar studies.59 We believe that one should consider other methodologies (qualitative/ethnographic) as useful tools for a deeper exploration of the informal work cultures of the high and low performing wards in our study and how they might affect the success of these hospital wards.60 61

Because all the analyses are conducted at the hospital ward level, our sample of 56 wards is relatively small to detect statistical significance, making the size and direction of the correlation coefficients more informative in this context. Although the included hospitals represent nearly half of all Norwegian hospital beds, Norway is a small country and the limited number of units prevents complex multivariate analyses. This could mean that the variables that could have explained the mortality variation could not be controlled for. We cannot rule out the possibility that the associations we observed may therefore be non-causal.

Finally, our study reflects the context and distinct constraints of the Norwegian healthcare delivery systems, which may be different from other healthcare systems. Norwegian employees generally perceive their work environment as more positive than staff in other countries,35 and patient survival is relatively high.54 The study, however, probably carries relevance for the population as a whole, and has strong external generalisability to other countries, because it stems from a large and diverse sample of hospitals.

Conclusions

Patients fare better in hospitals in which employees declare a supportive and nurturing place to work. Our data suggest that if nurses feel supported, and managers feel engaged in their work, these organisational features of care delivery systems can affect patient hospital mortality. A deeper understanding of these cultural and organisational influences, and how they can increase the performance toward achieving the overall organisation goals, is critical to developing meaningful interventions to improve patient outcomes. Assessment of these organisational and cultural metrics might be quite useful in monitoring the safety of hospitals and supporting hospital quality improvement efforts.

Acknowledgments

The authors thank professors Brian Jarman and Richard Frankel for their thoughtful review and suggestions for improving the manuscript.

References

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Footnotes

  • Contributors KB developed the idea for the study, interpreted results, drafted and revised manuscript; MVS conducted analysis, drafted the results, contributed to manuscript revisions; DH contributed to result interpretation and manuscript drafting and revisions; TMH contributed to obtaining patient data and manuscript revisions; PB contributed to manuscript development and revisions; OT contributed to interpretation of results, manuscript development and revisions.

  • Funding The authors have not declared a specific grant for this research from any funding agency in the public, commercial or not-for-profit sectors.

  • Competing interests None declared.

  • Patient consent for publication Not required.

  • Ethics approval The study was approved by the Medical and Health Research Ethics Committee (REC) in South Eastern Norway with waiver of informed consent, since all data used in the study were anonymous. (Case number 2011/2345 D).

  • Provenance and peer review Not commissioned; externally peer reviewed.

  • Data availability statement All data relevant to the study are included in the article or uploaded as supplementary information.

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