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17 Accuracy in emergency medical dispatch
  1. K Torlén1,
  2. L Kurland1,2,
  3. M Castrén1,
  4. K Olanders3,
  5. K Bohm1
  1. 1Karolinska Institutet, Department of Clinical Science and Education, Södersjukhuset, Stockholm, Sweden
  2. 2Örebro University, Örebro, Sweden
  3. 3Department of Anesthesiology and ICU, Lunds University hospital, Sweden


Aim To compare the accuracy in priority level between two Swedish dispatching protocols – Medical Index, the criteria based protocol currently in use, and the newly developed Rapid Emergency Triage and Treatment System – Alarm (RETTS-A).

Methods A randomised controlled non blinded simulation study was performed at the EMCC in Stockholm, Sweden, between 2015-10-27 and 2016-03-17. 48 call takers, recruited from all EMCCs in Sweden, handled 26 emergency medical calls each, simulated by experienced standard patients. Manuscripts for the scenarios were based on real life emergency medical calls, representing the six most common chief complaints. A crossover-model with 13+13 calls was used.

Results 1293 unique calls were performed, 646 calls with Medical Index and 647 calls with RETTS-A. According to the predetermined priority level for each case, n=349 (54.0%) were assessed correct with Medical Index and n=309 (47.8%) with RETTS-A (p=0.02). Over triage was 38% in Medical Index and 28% in RETTS-A. Corresponding proportion of under triage was 6% and 23% respectively. According to the predetermined medical condition for each case, n=492 (76.2%) were assessed correct with Medical Index and n=460 (71.1%) with RETTS-A (p=0.03).

Conclusion The new dispatch protocol RETTS-A, had a lower accuracy for priority level than the protocol in current use, Medical Index, and a higher level of under triage. This is the first large study evaluating Medical Index. Despite Medical Index being the superior tool it has a low overall accuracy.

Conflict of interest K. Bohm and K. Olanders has consult missions at the EMCC organisation SOS Alarm Sverige AB. No other conflicts of interest.

Funding K. Bohm has unrestricted grant from SOS Alarm Sverige AB.

This is an open access article distributed in accordance with the Creative Commons Attribution Non Commercial (CC BY-NC 4.0) license, which permits others to distribute, remix, adapt, build upon this work non-commercially, and license their derivative works on different terms, provided the original work is properly cited, appropriate credit is given, any changes made indicated, and the use is non-commercial. See: .

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