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Qualitative research
Research
Managing patient complaints in China: a qualitative study in Shanghai

Authors

  1. Correspondence to Dr Xu Qian; xqian{at}fudan.edu.cn
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Citation

Jiang Y, Ying X, Zhang Q, et al
Managing patient complaints in China: a qualitative study in Shanghai
BMJ Open 2014;4:e005131. doi: 10.1136/bmjopen-2014-005131

Publication history

  • Received February 25, 2014
  • Accepted July 31, 2014
  • First published August 21, 2014.
Online issue publication 
October 25, 2017
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Published by the BMJ Publishing Group Limited. For permission to use (where not already granted under a licence) please go to http://group.bmj.com/group/rights-licensing/permissions This is an Open Access article distributed in accordance with the Creative Commons Attribution Non Commercial (CC BY-NC 3.0) license, which permits others to distribute, remix, adapt, build upon this work non-commercially, and license their derivative works on different terms, provided the original work is properly cited and the use is non-commercial. See: http://creativecommons.org/licenses/by-nc/3.0/