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Original research
Piloting a web-based systematic collection and reporting of patient-reported outcome measures and patient-reported experience measures in chronic heart failure
  1. Francesca Pennucci1,
  2. Sabina De Rosis1,
  3. Claudio Passino2
  1. 1Institute of Management - Laboratorio Management e Sanità, Scuola Superiore Sant'Anna, Pisa, PI, Italy
  2. 2UOC Cardiologia e Medicina Cardiovascolare, Fondazione Toscana Gabriele Monasterio per la Ricerca Medica e di Sanità Pubblica, Pisa, Italy
  1. Correspondence to Dr Francesca Pennucci; f.pennucci{at}


Objectives To evaluate the feasibility of a digital and continuous collection and reporting of patient-reported outcome measures (PROMs) and patient-reported experience measures (PREMs) for chronic heart failure (CHF).

Design A single-site pilot study was settled for evaluating the feasibility of the intervention, both using qualitative and quantitative data (ie, workshop, surveys).

Setting The pilot has been implemented in a Tuscan specialised hospital (Italy).

Participants 162 patients were involved. Inclusion criteria were: a previous diagnosis of HF, age ≥18 years, absence of cognitive impairment or active tumours, ability to provide informed consent to study participation.

Intervention The continuous collection and reporting of PROMs and PREMs has been designed and implemented in 2018. PREMs questionnaires for patients were developed, while Kansas City Cardiomyopathy Questionnaire-12 was used for assessing PROMs. Questionnaires are administered at specific time points: discharge; 30 days, 7 and 12 months after the discharge. Enrolment of patients, administration and real-time reporting of questionnaires are carried on through a digital platform.

Outcome measures Enrolment, response and drop-out rates were considered to assess the feasibility of the intervention. Qualitative data were collected during meetings and workshops with health workers. The representativeness of the recruited sample with respect to the population characteristics was also evaluated.

Results The system has been successfully implemented during 2018. Response rates have been consistently above 50%, demonstrating patients’ transversal willingness to participate. All the involved stakeholders acknowledged the feasibility of the design. The recruited sample is significantly different in terms of age and educational level compared with the overall population characteristics.

Conclusion It is possible to run a web-based systematic collection and reporting system for CHF patient-reported data. Systematic collection and reporting of PROMs and PREMs data allows professionals to increasingly assume CHF patient perspective in their daily work. Limitations will be used to improve the system.

  • patient-reported measures
  • chronic heart failure
  • healthcare management
  • value-based
  • performance evaluation

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  • Contributors FP and SDR designed the paper and collected data. FP performed the analyses and drafted the manuscript. All the authors contributed to the interpretation of results. CP critically revised the whole work. All the authors gave the final approval of the version tobe published.

  • Funding The authors have not declared a specific grant for this research from any funding agency in the public, commercial or not-for-profit sectors.

  • Competing interests None declared.

  • Patient consent for publication Not required.

  • Ethics approval The study conformed with the 1975 Declaration of Helsinki and was approved by the institutional ethics committee.

  • Provenance and peer review Not commissioned; externally peer reviewed.

  • Data availability statement No additional data are available.