Managing patient complaints in China: a qualitative study in Shanghai
Yishi Jiang, Xiaohua Ying, Qian Zhang, Sirui Rae Tang, Sumit Kane, Maitrayee Mukhopadhyay, Xu Qian, HESVIC team authorship
BMJ Open Aug 2014, 4 (8) e005131; DOI: 10.1136/bmjopen-2014-005131