Table 2

Frequency of problem duration (out-of-hours, in-hours and total calls)

	Out-of-hours calls		In-hours calls		Total calls
Problem duration	n	Per cent	n	Per cent	n	Per cent
≤15 min	62 137	8.2	10 413	7.4	72 550	8.1
>15–30 min	50 967	6.7	7515	5.4	58 482	6.5
>30–60 min	56 688	7.5	7628	5.4	64 316	7.2
>1–6 h	131 223	17.3	16 541	11.8	147 764	16.5
>6–12 h	53 304	7.0	7814	5.6	61 118	6.8
>12–24 h	133 458	17.6	26 152	18.7	159 610	17.8
>1–2 days	93 283	12.3	21 267	15.2	114 550	12.8
>2–4 days	86 807	11.5	20 301	14.5	107 108	11.9
>4–7 days	54 509	7.2	12 884	9.2	67 393	7.5
>1–2 weeks	19 723	2.6	5163	3.7	24 886	2.8
>2–4 weeks	7192	0.9	1981	1.4	9173	1.0
>4 weeks	8500	1.1	2453	1.8	10 953	1.2
Total	757 791	100	140 112	100	897 903	100