Table 1

The commonest 50 problems presented to NHS 24 (out-of-hours, in-hours and total calls)

	Out-of-hours calls		In-hours calls		Total calls
Problem category	n	Per cent	n	Per cent	n	Per cent
Abdominal	115 975	13.2	12 057	6.9	128 032	12.2
Dental	6276	0.7	64 642	37.2	70 918	6.8
Rash/skin	56 458	6.4	6191	3.6	62 649	6.0
Breathing	55 484	6.3	3828	2.2	59 312	5.7
Genitourinary	54 012	6.2	3117	1.8	57 129	5.4
Chest pain	42 886	4.9	5375	3.1	48 261	4.6
Medication	36 392	4.2	7804	4.5	44 196	4.2
Vomiting/nausea	31 636	3.6	3039	1.7	34 675	3.3
Ear	29 662	3.4	2368	1.4	32 030	3.1
Throat	28 724	3.3	2328	1.3	31 052	3.0
Headache	26 947	3.1	3250	1.9	30 197	2.9
Back	25 182	2.9	3423	2.0	28 605	2.7
Mental health	24 504	2.8	3753	2.2	28 257	2.7
Cough	25 743	2.9	2060	1.2	27 803	2.6
Eye	20 355	2.3	2786	1.6	23 141	2.2
Pregnancy related	18 977	2.2	3041	1.7	22 018	2.1
Legs	19 496	2.2	2465	1.4	21 961	2.1
Fever	19 754	2.3	1671	1.0	21 425	2.0
Injury/wound	18 355	2.1	2298	1.3	20 653	2.0
Head related	14 892	1.7	2610	1.5	17 502	1.7
Feet	13 605	1.6	2489	1.4	16 094	1.5
Hand	11 471	1.3	2275	1.3	13 746	1.3
Baby/infant	12 007	1.4	1228	0.7	13 235	1.3
Vaginal	11 069	1.3	2040	1.2	13 109	1.2
Dizziness	11 275	1.3	1531	0.9	12 806	1.2
Face	7684	0.9	3054	1.8	10 738	1.0
Diarrhoea	9515	1.1	1175	0.7	10 690	1.0
Constipation	8107	0.9	1080	0.6	9187	0.9
Neck	7121	0.8	1056	0.6	8177	0.8
Knee	6847	0.8	1301	0.7	8148	0.8
Lumps	6897	0.8	1131	0.7	8028	0.8
Male genitalia	6838	0.8	1004	0.6	7842	0.7
Rectal/anal	7033	0.8	794	0.5	7827	0.7
Hip	6955	0.8	843	0.5	7798	0.7
Arms	6734	0.8	946	0.5	7680	0.7
Shoulder	6804	0.8	963	0.6	7767	0.7
Weakness	6843	0.8	775	0.4	7618	0.7
Confusion	7098	0.8	477	0.3	7575	0.7
Bites/stings	6370	0.7	1032	0.6	7402	0.7
Nose	6360	0.7	983	0.6	7343	0.7
Ankle	5448	0.6	1180	0.7	6628	0.6
Ingestion/inhalation	4309	0.5	1581	0.9	5890	0.6
Mouth	3080	0.4	2393	1.4	5473	0.5
Fainting	4699	0.5	708	0.4	5407	0.5
Diabetes	4609	0.5	321	0.2	4930	0.5
Burns	3812	0.4	621	0.4	4433	0.4
Death	3957	0.5	67	0.1	4024	0.4
Falls	3124	0.4	546	0.3	3670	0.3
Palpitations	2904	0.3	320	0.2	3224	0.3
Bleeding	1310	0.1	1827	1.1	3137	0.3
Total	875 595	100	173 847	100	1 049 442	100