General information of patients in the study
| Age (year±SD) | 41.97±15.57 (95% CI 41.43 to 42.52) |
| Gender (male, %) | 46.70 |
| Level of acuity (% (n)) | |
| ESI-1 | 0.16 (5) |
| ESI-2 | 5.61 (176) |
| ESI-3 | 24.94 (783) |
| ESI-4 | 59.64 (1872) |
| ESI-5 | 8.00 (251) |
| Unknown | 1.66 (52) |
| Disposition (% (n)) | |
| Discharged | 89.58 (2812) |
| Admitted | 4.17 (131) |
| LWBS | 1.94 (61) |
| Average time intervals (min±SD) | |
| From patient arrival to triage | 7.9±7.0 (95% CI 7.6 to 8.1) |
| From patient arrival to placement in an examination room | 42.6±41.4 (95% CI 41.2 to 44.1) |
| From patient arrival to patient initial encounter with a healthcare provider | 75.9±56.6 (95% CI 74.0 to 77.9) |
| From patient arrival to disposition (discharge vs admit) rendered | 132.5±82.7 (95% CI 129.6 to 135.4) |
| From patient arrival to patient departure from UCC | 151.6±89.5 (95% CI 148.5 to 154.7) |
ESI, emergency severity index; LWBS, left without being seen; UCC, Urgent Care Center.