Psychological distress within the recent/on-going complaints group by complaint that had the most impact
| Informal complaint n=362 (16%) | Formal Complaint n=1196 (53%) | SUI n=280 (12.4%) | GMC referral n=374 (16.6%) | No complaint n=1780 (22.5%) | |
|---|---|---|---|---|---|
| Depression (PHQ-9) | |||||
| Mean (SD)* | 4.2 (5.0) | 4.8 (5.4) | 5.1 (5.6) | 6.6 (6.7) | 3.7 (4.3) |
| Moderate to severe depression n (%) | 45 (12.0%) | 190 (15.6%) | 46 (16.1%) | 100 (26.3%) | 169 (9.5%) |
| Thoughts of ‘self-harm’ n (%) | 24 (6.4%) | 110 (9.0%) | 27 (9.3%) | 58 (15.3%) | 83 (4.7%) |
| Anxiety (GAD-7) | |||||
| Mean (SD)† | 3.8 (4.3) | 4.4 (4.7) | 4.7 (5.1) | 5.7 (5.7) | 3.1 (3.8) |
| Moderate to severe anxiety n (%) | 44 (12.0%) | 165 (13.5%) | 44 (15.3%) | 85 (22.3%) | 131 (7.3%) |
The analysis following multiple imputation of missing values results in non-integer numbers of patients. We rounded these to integer values, but report the percentage and relative risk as provided by the analysis. As a consequence, there may be slight discrepancies between the percentages and the reported patient numbers.
*The PHQ-9 depression scale ranges from 0 to 27. A score below 5 indicates absence of depression, a score between 5 and 9 indicates mild depression, a score between 10 and 14 indicates moderate depression, a score between 15 and 19 indicates moderately severe depression and a score above 19 indicates severe depression.
†The GAD-7 anxiety scale ranges from 0 to 21. A score below 5 indicates minimal anxiety, a score between 5 and 9 indicates mild anxiety, a score between 10 and 14 indicates moderate anxiety and a score of 15 or above indicates severe anxiety
GAD-7, Generalised Anxiety Disorder-7; PHQ-9, Physical Health Questionnaire-9; SUI, serious untoward incident.