Valued professional qualities
| ID number | Qualities listed |
|---|---|
| 1 | Accessible; two-way communication; being honest without being too negative |
| 2 | Flexibility in appointments; listening and walk alongside you; treating you as a thinking person; addressing my son at appointments |
| 3 | Interacting with my daughter; working well with other professionals; following through with what they say; talking to who they say they will; when you feel they want to help you and are on your side; making notes and giving you copies; being contactable; being approachable; being honest; not being overworked |
| 4 | Being there; being contactable; liaising with each other; being trustworthy |
| 5 | Being caring, friendly; knowing my child so I don't need to repeat myself; record keeping |
| 6 | Good people skills, sensitive to my child's needs and my concerns; good communication; sympathy; seeing my child as an individual |
| 7 | Listen and take the parents’ views seriously; communication with parents; explaining jargon; sharing information |
| 8 | Showing expertise in their field; treating children as individuals; not labelling children |
| 9 | Professionals working together; putting my child first; sharing information |
| 10 | Listen to parents; being reliable |
| 11 | Approachability; being able to explain things |
| 12 | Honesty; encouragement; new ideas; continuity |
| 13 | Approachability; friendliness; warms; engaging our child; active, unhurried listening; empathy |
| 14 | Asking questions of me; active listening; acting on what we say; not labelling our child |