Comparison of callers’ communication in the group cases versus control, presented as percentage of total utterances
| Caller talk | Case n=26 | Control n=26 | p Value* |
|---|---|---|---|
| Composite category/category | Mean (SD) | Mean (SD) | |
| Information giving—biomedical | 47.4 (16.6) | 60.7 (13.7) | 0.003 |
| a) Give medical information | 38.9 (13.4) | 54.9 (13.2) | 0.001 |
| b) Give therapeutic information | 5.9 (7.4) | 4.4 (6.9) | 0.478 |
| c) Give other information | 3.7 (3.6) | 1.4 (2.1) | 0.006 |
| Information giving—lifestyle/psychological | 6.0 (6.1) | 2.0 (3.7) | 0.002 |
| a) Give information—lifestyle | 5.6 (5.4) | 1.4 (3.6) | 0.001 |
| b) Give information—psychological | 0.4 (1.4) | 0.6 (1.2) | 0.401 |
| Rapport-building/emotional | 6.3 (4.6) | 3.7 (4.3) | 0.058 |
| a) Express empathy | 0.6 (0.3) | 0 | 0.317 |
| b) Legitimise | 0 | 0 | 1.0 |
| c) Express concern | 6.0 (4.5) | 3.7 (4.3) | 0.071 |
| d) Reassure | 0.2 (0.9) | 0 | 0.180 |
*The Wilcoxon Signed Rank Test was used to compare the groups. All categories in the RIAS were compared; however, in the table only composite categories including statistically significant results (p≤0.001) are presented, and the category Rapport-building/emotional was of interest based on a previous study. Statistically significant values are marked with bold text.