Table 3

Summary of estimated effects of NHS 111 on other emergency and urgent care services: percentage of change in monthly activity counts

Service activityPilot only model—estimated change in monthly service activity per 1000 triaged NHS 111 calls after the introduction of NHS 111Pilot vs control model—estimated percentage of change in monthly activity (95% CI)in pilot sites compared to control sites after the introduction of NHS 111
ED attendances−1 (−66, +64) fewer attendances−0.1 (−3.8 to +3.7)
GPOOH, WiC, UCC. MIU attendances+47 (−66, +159) extra attendances+2.5% (−3.5 to +8.5)
Calls to NHS Direct−102 (−130, −74) fewer calls−19.3% (−24.6 to −14.0)
Calls to 999 ambulance service+3 (−31, +37) more calls+0.3% (−3.1 to +3.7)
Ambulance 999 incidents where an ambulance arrives at the incident scene+24 (+8, +39) more incidents+2.9% (+1.0 to +4.8)
  • ED, emergency department; GPOOH, GP Out of Hours; MIU, Minor Injury Unit; NHS, National Health Service; UCC, Urgent Care Centre; WiC, Walk in Centre.