Table 2

Total numbers of NHS 111 calls received, answered, triaged and transferred for nurse assessment in 1 year

Durham and DarlingtonNottingham cityLincolnshireLutonAll NHS 111 sites
Population covered606 800300 800700 300194 3001 802 200
Total number of calls connected to 111209 63358 397102 61138 210408 851
Direct dial 111 n (%)106 961 (51)18 354 (31.4)102 611 (100)23 264 (60.8)251 190 (61.4)
Switched from other sources n (%)102 672 (49)40 043 (68.6)014 946 (39.2)157 661 (38.6)
Answerable calls n (%)165 355 (78.9)56 539 (96.8)100 144 (97.6)37 497 (98.1)359 535 (87.9)
Answered calls n (% of answerable calls)161 082 (97.4)55 564 (98.2)99 381 (99.2)37 073 (98.8)353 100 (98.2)
Triaged calls n (% of answered calls)114 686 (71.2)44 937 (80.9)85 509 (86.0)32 031 (86.4)277 163 (78.5)
Transferred to nurse n (% of triaged calls)24 488 (21.3)13 261 (29.5)28 871 (33.7)10 779 (33.6)77 399 (27.9)
Triaged calls per year per 1000 people189150122165154
  • NHS, National Health Service.