Item | Control period N=1000 | Intervention period N=1000 | Item | Control period N=1000 | Intervention period N=1000 |
---|---|---|---|---|---|
Overall satisfaction with doctors’ communication skills during labour/delivery | 619 (62) | 713 (72) | Did the doctor listen to you with concern and without interrupting you? | 413 (46) | 551 (58) |
Did the doctors identify themselves? | 132 (13) | 118 (12) | Was the doctor engaged in other issues, so you felt being unattended and annoyed? | 165 (17) | 67 (7) |
Did the doctor greet you? | 208 (21) | 323 (32) | Did you feel let down by the way he/she was dealing with you? | 66 (7) | 31 (3) |
Did the doctor look at you when talking to you? | 434 (43) | 599 (60) | Did the doctor explain all the steps before doing the clinical exam? | 249 (25) | 278 (29) |
Did the doctor show interest in you as a person? | 393 (39) | 329 (33) | Did the doctor explain the findings from the clinical exam? | 326 (34) | 399 (41) |
Did the doctor insult you? | 55 (6) | 29 (3) | Were you annoyed by the doctor explaining all the findings? | 40 (5) | 73 (10) |
Did the doctor use humour to comfort you? | 78 (8) | 118 (12) | Did the doctor explain all the alternative choices to you? | 176 (23) | 145 (17) |
Did the doctor use any terms to calm you down? | 363 (36) | 419 (42) | Did the doctor help you in making decisions? | 175 (29) | 158 (23) |
Did the doctor use his/her hands to assist you or to reassure you? | 314 (32) | 409 (42) | Was the doctor annoyed from your questions and avoided answering them? | 122 (14) | 54 (6) |
Did the doctor shout or scream at you? | 125 (13) | 71 (7) | Did the doctor use medical terms in explanation, thus they were not understood? | 77 (8) | 48 (5) |
The numbers compare all the intervention clusters to the control clusters, due to missing information some of the percentages do not tie up with the total number given.