Table 6

Factor mean scores by hospital and microsystem

High–low performing trust/microsystem	Feeling informed	Treated as an individual	Personal interactions	Feeling valued
Low–low
Mean	1.93	1.30	2.34	2.13
SD	0.88	0.94	0.66	0.78
N	155	149	156	158
Low–high
Mean	2.55	1.75	2.53	2.42
SD	0.56	0.87	0.48	0.61
N	139	137	139	139
High–low
Mean	1.98	1.53	2.21	2.33
SD	0.89	1.02	0.85	0.76
N	24	25	25	24
High–high
Mean	2.24	2.10	2.66	2.64
SD	0.78	0.75	0.45	0.53
N	100	99	101	99
All
Mean	2.21	1.66	2.47	2.36
SD	0.81	0.93	0.59	0.70
N	418	410	421	420