The table shows the participants' tendency to complain in relation to different general experiences of healthcare
| Filed a complaint | Had reasons to complain but abstained | |
| General experience of healthcare: | % (95% CI) | % (95% CI) |
| Positive (n=553) | 1.5 (0.5 to 2.5) | 7.8 (5.6 to 10) |
| Negative (n=314) | 4.8 (2.4 to 7.2) | 37.3 (31.9 to 42.7) |
| All (n=867) | 2.7 (1.7 to 3.7) | 18.5 (15.9 to 21.1) |
| Missing: (n=5) |
The results are presented as proportions with a 95% CI. Those who had no experiences of healthcare (n=50) are excluded from the presentation. The internal dropout rate for responding to the combinations of these questions was 75 or 7.6%.