Nature of e-consultations and the resulting possible satisfaction and dissatisfaction of staff and patients
| Nature of query | Patients’ satisfaction | Practice staff satisfaction |
| Administrative queries | ✓ Most processed remotely | ✓ Most processed remotely |
| Medication queries and simple queries about pre-existing patient conditions | ✓ Most processed remotely by phone or prescription | ✓ Most processed remotely by phone or prescription |
| Queries about new conditions | ✓ May get quicker response | X Face-to-face appointment more likely—possible work duplication |
| Complex questions, multiple symptoms | ✓ May get quicker response | X Face-to-face appointment more likely—possible work duplication |