Comment categories with counts and ratios of positive and negative comments
| Comment category | Negative comments (n=) | Positive comments (n=) | Negative to positive ratio (n: 1) | Overall ratio (+ve/–ve) | CUP dataset coverage (%) |
| 1. Cross cutting themes | |||||
| Interagency communication | 351 | 139 | 2.38 | -ve | 15.3 |
| Patient information | 89 | 221 | 0.40 | +ve | 10.4 |
| Waiting for appointments/investigations | 88 | 72 | 1.24 | -ve | 5.2 |
| Waiting on the day | 299 | 12 | 24.9 | -ve | 10.2 |
| Investigations—receiving results | 165 | 37 | 4.46 | -ve | 6.32 |
| 2. Healthcare professionals | |||||
| GPs | 220 | 91 | 2.41 | -ve | 6.32 |
| Consultants | 49 | 98 | 0.50 | +ve | 4.8 |
| Nursing | 284 | 409 | 0.69 | +ve | 22.7 |
| Clinical nurse specialists | 28 | 72 | 0.39 | +ve | 3.3 |
| 3. Treatment specialisms | |||||
| Accident and emergency | 28 | 12 | 2.33 | -ve | 1.3 |
| Chemotherapy | 58 | 282 | 0.21 | +ve | 11.1 |
| Radiotherapy | 32 | 81 | 0.39 | +ve | 3.7 |
| Surgery | 170 | 350 | 0.49 | +ve | 17.0 |
| Palliative care | 2 | 40 | 0.05 | +ve | 1.3 |
| Post-treatment care | 38 | 32 | 1.19 | -ve | 2.3 |
| 4. Other quality of life concerns | |||||
| Emotional, social and psychological needs | 39 | 17 | 2.29 | -ve | 1.3 |
| Financial concern | 75 | 7 | 10.71 | -ve | 2.7 |
CUP, cancer of unknown primary; GPs, general practitioners.