Satisfaction with the community health centre (CHC) among CHC users
| Items | Mean* (SD) | Highly dissatisfied, n (%) | Dissatisfied, n (%) | Neutral, n (%) | Satisfied, n (%) | Highly satisfied, n (%) |
| Technical ability of the staff | 3.74 (0.59) | 0 | 50 (3.1) | 372 (23.1) | 1134 (70.3) | 57 (3.5) |
| Wait time | 3.73 (0.52) | 0 | 23 (1.4) | 418 (25.9) | 1139 (70.6) | 33 (2.0) |
| Facilities | 3.81 (0.49) | 0 | 4 (0.2) | 361 (22.4) | 1181 (73.2) | 67 (4.2) |
| Quality of medical equipment | 3.59 (0.69) | 9 (0.6) | 103 (6.4) | 483 (29.9) | 960 (59.5) | 58 (3.6) |
| Communication with the providers | 3.92 (0.50) | 1 (0.1) | 12 (0.7) | 227 (14.1) | 1251 (77.6) | 122 (7.6) |
| Perceived compassionate care | 3.96 (0.49) | 0 | 9 (0.6) | 194 (12.0) | 1259 (78.1) | 151 (9.4) |
| Costs of care | 3.87 (0.53) | 0 | 27 (1.7) | 269 (16.7) | 1210 (75.0) | 107 (6.6) |
| Overall | 3.87 (0.49) | 0 | 9 (0.6) | 282 (17.5) | 1230 (76.3) | 92 (5.7) |
*On a scale of 1 (highly dissatisfied) to 5 (highly satisfied).