Reasons system and organisational issues were positively evaluated
| Category | Percentage of sample (%) | Example of comment |
| Good appointment availability | 30 | Excellent appointment availability I understand this surgery is a training practice which is supervised by permanent senior doctors. |
| Good appointment booking system | 25 | The online appointment system is excellent and takes pressure off phone lines and means that it is easier to find an appointment that suits, with a preferred GP If need be. |
| Short waiting times | 23 | Very pleased [name] ward - Great hygiene, friendly members of staff, good waiting times, reassuring and good with patients. |
| Good telephone services | 11 | The doctor call back system is an excellent use of resources and is a good triage system ensuring that a patient is seen by the appropriate person. |
| Good availability of emergency appointments | 8 | I have always been able to get an appointment in an emergency in good time. |
| Good prescription system | 3 | I use the new on line system which is excellent for requesting repeat prescriptions |