Reasons treatment was positively evaluated
| Category | Percentage of sample (%) | Example of comment |
| Good interpersonal skills | 47 | Excellent Dental Care and service, Highly recommend I have been a patient at [name] for approx 8 years, and thought I would drop a line to say how satisfied I am with the full service the practice provides. The staff are friendly, polite and professional and provide sufficient information at all times. |
| Good communication skills | 16 | Always great treatment, reception staff are also very good at explaining all options. Cannot recommend the team highly enough. |
| Technically competent | 10 | Excellent customer care Excellent service from a friendly knowledgeable team. |
| Patient centred | 9 | The dental care is excellent treating one with respect and discussing with you treatment options. I would particularly recommend the senior nurse who provides a very individualised care. |
| Efficient | 8 | Good Surgery I am a member of the health service and I have to say that everyone at the surgery is very helpful and friendly and the treatment I have received has been very efficient and effective in dealing with my concerns. |
| Hardworking | 5 | I don’t think the people who have made negative comments understand how difficult it can be for a GP practice to try and meet the demands of today’s patients, what you have here is a committed team of GPs, nurses and admin staff who are working hard daily to give patients their best service and care. |
| Clean facilities | 3 | I received wonderful care during my 6 weeks there and it was very clean too. |
| Good food | 2 | After my surgery was done the nurses took great care of me and the food was 1st rate. |