Reasons treatment was negatively evaluated
| Category | Percentage of sample (%) | Example of comment |
| Poor interpersonal skills | 35 | Nursing staff are insensitive, they have poor insight in how to care for the mentally ill. They are bullies and self-centred. Patients are picked on and have the micky taken out of them by nursing staff. An absolute shambles and one of the worse care providers. |
| Lack of appointment availability | 25 | Not only can you never get an appointment, but the extremely rude and unhelpful receptionist tops this GP surgery to be surely one of the worst for care of patients. |
| Technically incompetent | 18 | Ward 23 Appalling care. Our relative was admitted for simple antibiotics for an infection in her leg. 2 days later she is bed bound after having her other medical complications completely ignored. |
| Poor communication skills | 8 | Simple nursing care non-existent, communication to family again non-existent. |
| Lack of aftercare | 6 | Aftercare seems to be something they have no idea exists… instead of being a standard procedure it is totally ignored. That tells me they do not care. Absolutely Awful - If you can go to a different GP then do! |
| Unclean facilities | 4 | The place is dirty and the standard of care is so bad I honestly can’t believe the hospital has not been shut down. |
| Difficulty accessing test results | 2 | Poor customer care. The GPs themselves are good. However, I had blood tests done recently and have had a nightmare trying to find out the results. |
| Lack of seating and space in waiting areas | 2 | People that were visibly ill were holding themselves up against the walls and sitting on the floor. It was absolutely shocking. Probably the worst care I have ever seen within the NHS. Again, no further seating was provided. |