…the [phone] numbers, how can I put it? It's almost like knowing you've got a fire extinguisher.(Participant 10)

It just removes a lot of mental conflict.(Participant 7)

I can tell you that if I was incapacitated where I couldn't tell them [family] anything, they could see for themselves.(Participant 10)

I was about to sit down in that tub and, of course, her way of making a point was to bring this [discharge instructions] to me. She says, “What do you think you're doing?”… And she says, “You can't take a bath. You have to take a shower.”(Participant 10)

It's like an appointment map(Participant 4)

… it's got everything in here that the doctors have probably already told me even though I'm kind of drugged up or whatever. I can still go back and recall it.(Participant 1)

It's all the instructions that, you know, they give you verbally before you leave…it's nice to have it written down. Heh, like by now I've been on a weight restriction for so long I forgot I even had it.(Participant 11)

Anything that comes up that's not already printed up…I can write it on there and fill in what's there.(Participant 7)

…at least there is some room. In fact I noticed this on several pages. There is room and you can see where if—if it came to where I needed to make notes; I had room to make notes. And—and I like that idea.(Participant 10)

I was just tickled by the fact that uh I had another appointment come up. And I had room to put it there. So, and as you can see, I utilized that. And I'm—and I'm grateful for that.(Participant 10)

That's right and if you don't follow this plan you're going to wind up back here.(Participant 4)

…someone else was doing it for you and you felt that [they weren't] doing the right thing for you…you had the instruction to follow anyway. So you can just [say], “I don't need you anymore; I can do this for myself you know.”(Participant 4)