Table 1

Example of indicator classification using the Donabedian model and patient-centred care domains.

Example of PCC thematic domains	Donabedian framework of quality11
Example of PCC thematic domains	Structure	Process	Outcome
1. Patient–provider communication	Development of innovative e-health information technology to support and enhance patient–provider communication	Listening and responding to patients’ concerns and expectations of care	Effective and timely access to care and consultation length