Numbers and percentages for respondents that to a certain or great extent agreed to statements about emotions evoked in encounters with healthcare professionals.
| I felt… | Total number of responses, n (%) | Positive encounters, n (%) | I felt… | Total number of responses, n (%) | Negative encounters, n (%) |
|---|---|---|---|---|---|
| …respected | 499 (100) | 470 (94) | …disappointed | 98 (100) | 61 (62) |
| …strengthened in my situation | 486 (100) | 433 (89) | …angry/annoyed | 95 (100) | 58 (61) |
| …relieved/reassured | 494 (100) | 439 (89) | …powerless | 98 (100) | 58 (59) |
| …liked | 477 (100) | 422 (89) | …weak/low-spirited | 94 (100) | 52 (55) |
| …contended | 488 (100) | 429 (88) | …submissive | 96 (100) | 53 (55) |
| …appreciated | 472 (100) | 385 (82) | …sad | 96 (100) | 52 (54) |
| …optimistic | 482 (100) | 386 (80) | …pessimistic | 96 (100) | 50 (52) |
| …energetic | 476 (100) | 370 (78) | …misunderstood | 96 (100) | 47 (49) |
| …happy | 474 (100) | 364 (77) | …anxious/scared | 96 (100) | 44 (46) |
| …proud | 460 (100) | 291 (63) | …wronged | 96 (100) | 40 (42) |
| …ashamed | 94 (100) | 22 (23) |
The question read: ‘How well do the following statements describe how you felt in your encounters with this person within healthcare?’ The response options ranged from 1 ‘Agree to a great extent’ to 4 ‘Do not agree at all’.