Questionnaire details
| Question no. | Wording of question |
|---|---|
| 1 | Did the clinicians* talk to you in a way that was easy to understand? |
| 2 | Do you have confidence in the clinicians' professional skills? |
| 3 | Did you get sufficient information about how examinations and tests were to be performed? |
| 4 | Did you get sufficient information about your diagnosis/conditions? |
| 5 | Did you perceive the treatment to be adapted to your situation? |
| 6 | Were you involved in decisions regarding your treatment? |
| 7 | Did you perceive the institution work practices to be well organised? |
| 8 | Did you perceive the equipment at the institution to be in good working order? |
| 9 | Overall, was the help and treatment you received at the institution satisfactory? |
| 10 | Do you believe that you were in any way given incorrect treatment (according to your own judgement)? |
| 11 | Did you have to wait before you were given an appointment at the institution? |
| 12 | Overall, what benefit have you had from the care at the institution? |
| 13 | Did the hospital specialist lack basic medical information from your GP about the reason for your visit or test results? |
| 14 | After you saw the hospital specialist, did your GP lack important information about the care you got from the specialist? |
| 15 | Was the referral to the outpatient department necessary (according to your own judgement)? |
| 16a | Were you referred by your GP for the outpatient appointment? |
| 16b | If no in question 16a; who referred you? |
| 17 | If you take an overview of your entire treatment process, how would you evaluate the institution? |
*With ‘clinicians’, we mean those who had the main treatment responsibility. This is linguistically clearer in the Norwegian wording.