Structure and question format of the safety survey following initial development
| Discharge | Safe | Neutral | Unsafe | Journey | Safe | Neutral | Unsafe | Arrival or admission | Safe | Neutral | Unsafe |
|---|---|---|---|---|---|---|---|---|---|---|---|
| Communication from staff | Communication from staff | Communication from staff | |||||||||
| Staff listening to you | Staff listening to you | Staff listening to you | |||||||||
| Departure running to schedule | Journey running to schedule | Waiting times | |||||||||
| Falling or potential falls | Falling or potential falls | Falling or potential falls | |||||||||
| Medication problems or concerns | Medication problems or concerns | Medication problems or concerns | |||||||||
| Hygiene | Hygiene | Hygiene |
Note that each response option was provided in the form of colour-coded smiley faces for safe (green smiling face), neutral (yellow impassive face) and unsafe (red frowning face).
Please tick which of the following affected how safe or unsafe you felt.
Please use this space to tell us if there was another reason why you felt safe or unsafe or to expand on your answers above.
What could we have done to make you feel safer during your transfer?