Perceived quality of specific aspects of care
| % Very good or excellent | |||||
|---|---|---|---|---|---|
| Dimension of perceived quality | Non-HIV care | HIV care | All patients | Difference between HIV and non-HIV (% points) | Two-sided p value (H0: pnon-HIV=pHIV) |
| Health personnel practices and conduct | |||||
| Compassion and support | 81 | 83 | 81 | 2 | 0.36 |
| Respect shown | 84 | 85 | 84 | 1 | 0.40 |
| Reception by provider | 82 | 81 | 82 | 1 | 0.77 |
| Honesty of provider | 85 | 85 | 85 | 0 | 0.95 |
| Clinical examination quality | 80 | 81 | 80 | 1 | 0.48 |
| Privacy during examination | 85 | 86 | 85 | 1 | 0.45 |
| Patient involved in decision-making | 65 | 62 | 64 | -3 | 0.39 |
| Adequacy of resources and services | |||||
| Medical equipment adequacy | 42 | 54 | 44 | 12 | <0.01 |
| Facility cleanliness | 57 | 52 | 56 | -5 | 0.05 |
| Waiting and examination room spaciousness | 45 | 50 | 46 | 5 | 0.10 |
| Drug availability | 57 | 68 | 59 | 11 | <0.01 |
| Healthcare delivery | |||||
| Good diagnosis | 79 | 83 | 79 | 4 | 0.38 |
| Prescription of good drugs | 80 | 84 | 81 | 4 | 0.07 |
| Drug quality | 82 | 87 | 83 | 5 | 0.01 |
| Treatment effectiveness | 82 | 87 | 83 | 5 | 0.01 |
| Accessibility of care | |||||
| Hours of operation | 67 | 70 | 67 | 3 | 0.25 |
| Ease of obtaining drugs | 75 | 78 | 75 | 3 | 0.15 |
| Distance to health facility | 55 | 50 | 54 | -5 | 0.09 |
| Waiting time | 47 | 38 | 46 | -9 | <0.01 |
| Cost of care | |||||
| Cost of medical care | 96 | 99 | 96 | 3 | <0.01 |