Article Text

Original research
Quality of care, resource use and patient outcome by use of emergency response team compared with standard care for critically ill medical patients in the emergency department: a retrospective single-centre cohort study from Norway
  1. Stine Engebretsen1,2,
  2. Stig Tore Bogstrand3,4,
  3. Dag Jacobsen2,5,
  4. Rune Rimstad6,7
  1. 1Emergency Department, Division of Emergencies and Critical Care, Oslo University Hospital, Oslo, Norway
  2. 2Institute of Clinical Medicine, University of Oslo, Oslo, Norway
  3. 3Department of Forensic Sciences, Oslo University Hospital, Oslo, Norway
  4. 4Institute of Health and Society, University of Oslo, Oslo, Norway
  5. 5Department of Acute Medicine, Division of Medicine, Oslo University Hospital, Oslo, Norway
  6. 6Joint Medical Services, Norwegian Armed Forces, Sessvollmoen, Norway
  7. 7Department of Corporate Governance, South-Eastern Norway Regional Health Authority, Hamar, Norway
  1. Correspondence to Stine Engebretsen; stenge{at}ous-hf.no

Abstract

Objective The study aimed to investigate quality of care, resource use and patient outcome in management by an emergency response team versus standard care for critically ill medical patients in the emergency department (ED). The emergency response team was multidisciplinary and had eight members, with a registrar in internal medicine as team leader.

Design Register-based retrospective cohort study.

Setting Tertiary hospital in Norway.

Participants The study included 1120 patients with National Early Warning Score 2 (NEWS2) 5–10 points from 2015 and 2016. Patients missing ≥3 NEWS2 part scores, <18 years and with orders ‘Not for ICU’ or ‘Not for resuscitation’ were excluded.

Outcome measures Quality of care: pain assessment documented, analgesics given within 20 min, complete set of vital signs documented and antibiotics within 60 min if sepsis. Resource use: >3 diagnostic interventions, critical care in the ED and ED length of stay (LOS) <180 min. Patient outcome: intensive care unit (ICU) admission, ICU LOS <66 hours, hospital LOS <194 hours and mortality.

Results The median age was 66 years, 53.5% were male, 44.3% were admitted to the ICU and the mortality rate was 10.6%. Altogether 691 patients received team management and 429 standard care. Team management had a positive association with ‘complete set of vital signs documented’ (OR 1.720, CI 1.254 to 2.360), ‘analgesics given within 20 minutes’ (OR 3.268, CI 1.375 to 7.767) and ‘antibiotics within 60 minutes if sepsis’ (OR 7.880, CI 3.322 to 18.691), but a negative association with ‘ pain assessment documented’ (OR 0.068, CI 0.037 to 0.128). Team management was also associated with ‘critical care in the ED’ (OR 9.900, CI 7.127 to 13.751), ‘ED LOS <180 min’ (OR 2.944, CI 2.070 to 4.187), ‘ICU admission’ (OR 2.763, CI 1.962 to 3.891) and ‘mortality’ (OR 1.882, CI 1.142 to 3.102).

Conclusions Team management showed positive results for quality of care and resource use. The results for later outcomes such as mortality, ICU LOS and hospital LOS were more ambiguous.

  • accident & emergency medicine
  • organisation of health services
  • adult intensive & critical care
  • internal medicine

Data availability statement

No data are available. The dataset analysed during the current study are not publicly available due to restrictions from the Data Protection Officer at Oslo University Hospital.

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Strengths and limitations of this study

  • The use of register data made it possible to include a large group of patients.

  • Multivariate analyses allowed adjustment for several factors that could influence on the outcomes.

  • The observational nature of the study makes it difficult to draw conclusions about the cause and effect of the two types of management under investigation.

  • The registers did not include data on all cofactors relevant for late outcomes.

  • The single-centre design could limit representativeness.

Introduction

The use of multidisciplinary emergency response teams has become more widespread over the last years, in a variety of settings and for different patient groups, and also in the emergency department (ED). Trauma teams and cardiac arrest teams have existed for several decades.1 2 Teams for specific conditions such as myocardial infarction and stroke have become more common,3 4 as have the use of medical emergency teams or critical care outreach for deteriorating ward patients.2 5

Management by emergency response teams has promising effects on time to treatment, mortality and morbidity in specific conditions such as trauma, stroke, sepsis and ST-elevation myocardial infarction.6–10 The effect on more undifferentiated conditions such as in deteriorating ward patients is more unclear.11 The use of team could divert resources away from other patients and be time-consuming and expensive,11 and it is therefore important to correctly identify which patients benefit from it.

It is well known that critically ill patients in need of intensive care unit (ICU) admission could receive suboptimal care in the ED and that prolonged ED length of stay (LOS) may cause sentinel events and even increase mortality.12–14 Despite this and the knowledge about the positive effect of emergency response teams for other patient groups, only a few studies have investigated the use of emergency response teams for critically ill general medical patients in the ED. These studies found that although many EDs do not use such teams, team management could ensure early diagnosis and treatment and a shorter ED LOS.15–17

In 2013 our hospital implemented an emergency response team for critically ill general medical patients in the ED, after several years with similar teams for trauma and cardiac arrest patients. In order to contribute to the knowledgebase about team management of these patients in the ED setting, we aimed to investigate the use of team versus standard care for this patient group. The objective was to investigate how management by team was associated with ED quality of care, ED resource use and patient outcome compared with standard care.

Methods

Study setting

This retrospective single-centre cohort study used register data in 2015 and 2016 from Oslo University Hospital (OUH) Ullevål, a tertiary hospital with all subspecialties in internal medicine. The ED is considered large-volume with 28 000 patients in 2015 and an admittance rate of 90%. Half of the admitted patients were adult medical patients. In Norway self-referral is rare. Patients are usually referred to the ED by primary care physicians or ambulance personnel by telephone before arrival. No emergency medicine specialty existed at the time of the study, and patients were reviewed in the ED by on-call specialists (in internal medicine, orthopaedic, neurology, etc) appropriate to their presenting complaint.

In addition to an emergency response team for critically ill medical patients, the ED also had teams for trauma patients, patients who had cardiac arrest, critically ill children, patients with ST-elevation myocardial infarction and patients who had a stroke considered for thrombolysis, the latter from 2016.

All team patients were categorised as triage 1. All other patients were triaged according to the Manchester Triage System. Triage was an ongoing process, and all patients could be assigned a different triage category later in the ED stay than at arrival if their condition changed. This included alerting the relevant emergency response team if the criteria was present. No rapid response team existed in the hospital or in the ED.

Participants and management

Triage 1 and 2 patients referred to the medical specialties were considered to be potentially critically ill and eligible for inclusion. Triage 1 patients were mostly identified prior to arrival or at ED triage by using a single-parameter criteria system, hereafter called the OUH criteria. They were managed in resuscitation rooms by a multidisciplinary team (table 1). The team was led by a registrar in internal medicine, and the patients were assessed and managed using an Airway, Breathing, Circulation, Disability, Environment/extra (ABCDE) approach. Triage 2 patients were seen immediately by an ED nurse and within 10 min by a registrar in internal medicine, and thus received what is defined as standard care in this study. If needed, care was supplemented by additional ED nurses and/or physicians.

Table 1

OUH criteria and members of the emergency response team

To reduce heterogeneity in acuity between the two groups, we only included patients with National Early Warning Score 2 (NEWS2) 5–10 points, excluding those missing 3 or more NEWS2 part scores. A cut-off of ≥5 was chosen due to its increased risk of serious clinical outcome and recommendation as a threshold for urgent clinical review by a clinician or team.18 A cut-off of ≤10 was chosen due to few triage 2 patients with higher scores and to avoid outliers that obviously were critically ill. We excluded patients under 18 years and those with the orders ‘Not for resuscitation’ or ‘Not for ICU’ given in the ED (figure 1).

Figure 1

Flow chart of the included and excluded patients. ICU, intensive care unit; NEWS2, National Early Warning Score 2.

Data sources and sample size

Data on triage 1 patients were retrieved from a quality register containing data from medical records on all medical triage 1 patients from 2015 and 2016, except for 44 patients not holding a Norwegian social security number (n=1294). Data on triage 2 patients were retrieved from a quality register containing similar data on every fifth admitted medical triage 2 patient from the same time period (n=1426). In the latter register every fifth arriving patient had been chosen in order to get a similar amount of patients as in the register for triage 1 patients and to get a spread in time of day, week and year.

Sample size was a pragmatic choice and not calculated, as inclusion was limited to eligible patients from the registers. By applying the rule of ten,19 the sample size was considered sufficient for the analyses chosen.

Outcomes and variables

Quality of care was investigated using four outcomes: pain assessment documented,20 analgesics given within 20 min,21 complete set of vital signs documented22 and antibiotics within 60 min if sepsis.23 Vital signs included respiration rate, oxygen saturation, pulse, blood pressure, temperature and Glasgow Coma Scale (GCS).22 Sepsis was defined as an infection being the main discharge diagnosis and ≥2 quick Sepsis Related Organ Failure Assessment (qSOFA) or ≥2 Systemic Inflammatory Response Syndrom (SIRS) criteria present on arrival, thus covering both current diagnostic criteria and those used in the study period.24

Resource use was investigated using three outcomes: >3 diagnostic interventions, critical care in the ED and ED LOS <180 min. Diagnostic intervention was defined as ECG, arterial blood gas, blood culture, other microbiological investigation, lumbar puncture, chest X-ray, other X-ray, CT of the head, other CT, cardiac ultrasound or other ultrasound. Critical care in the ED was defined as one or more of the following interventions or medications: intubation, other airway interventions, non-invasive ventilation, arterial line, central venous line, pacing, cardioversion, cardiopulmonary resuscitation, pleural catheter or administration of blood products, sedatives, anaesthetic agents, antiarrhythmics or vasopressors.25

Four outcomes were used to investigate patient outcome: ICU admission, ICU LOS <66 hours, hospital LOS <194 hours and mortality. ICU admission was defined as admission to any ICU in the hospital directly from the ED. Mortality was defined as mortality at 30 days or hospital mortality later than 30 days.

The cut-offs for ED, ICU and hospital LOS were made using the 75th percentiles. All outcome variables were dichotomous.

In multivariate analysis, Charlson Comorbidity Index (CCI)26 and history of substance abuse and/or psychiatric illness were used as comorbidity variables; the first was categorised as 0p, 1–2p, 3–4p and >4p,27 while the latter was dichotomous. The variable ‘deranged vital signs’ was defined as GCS <15 or NEWS2 7–10 or OUH criteria at arrival and was dichotomous.

Other variables included presenting complaint, which was grouped into categories based on frequency, and main discharge diagnosis, which was grouped accordingly.

Statistical analysis

Analyses were performed using IBM SPSS V.25.0 for Windows. Continuous variables are presented as median with IQR and categorical variables as number and percentage. Separate n’s are reported for variables with missing items from the registers. Group comparison used Mann-Whitney rank-sum test for continuous variables and χ2 test or exact test for categorical variables and was two-sided.

Multivariate logistic regression was used to investigate the association with the outcomes, and clinical rationale was used to build the models (online supplemental file 1). For all outcomes we adjusted for gender, age, CCI, history of substance abuse and/or psychiatric history, and deranged vital signs. For complete set of vital signs, pain assessment documented, analgesics within 20 min, antibiotics within 60 min if sepsis, >3 diagnostic interventions, ICU admission and ICU LOS <66 hours, we also adjusted for critical care in the ED. For the other outcomes, except critical care in the ED, we adjusted for critical care in the ED and/or ICU admission. For all outcomes we did sensitivity analyses, where also the presenting problem was adjusted for as this variable was considered to be also a potential confounder. Unadjusted and adjusted ORs with CIs, as well as p values, are presented. The goodness of fit was assessed using Hosmer-Lemeshow test.

A p value <0.05 was regarded as statistically significant in all analyses.

Ethics

All data were register data extracted from medical records, and treatment was not affected. Informed consent was therefore waived.

Patient and public involvement

Patients or the public were not involved in any phase of this study.

Results

Patient characteristics

A total of 1120 patients, of whom 691 (61.7%) were managed by the team, met the inclusion criteria. The median age was 66 years, 599 (53.5%) were male, and respiratory (n=245, 22.4%) and infection (n=211, 19.3%) problems were the most common presenting complaints (table 2). Patients managed by the team were younger (p<0.001), more were male (p<0.05), and had lower CCI but more history of substance abuse and/or psychiatric illness than those who received standard care (both p<0.001). More team patients also had OUH vital sign criteria present, NEWS2 7–10 points, decreased GCS and deranged vital signs (all p<0.001). Presenting complaint and discharge diagnoses differed between the two groups (both p<0.001), with acute poisoning being dominant for team patients and infection being dominant for standard care patients.

Table 2

Patients’ characteristics

Quality of care

Pain assessment was documented for 132 (11.8%) patients, and for 720 (64.3%) a complete set of vital signs were documented (table 3). Of the 291 (26.0%) patients receiving analgesics, 69 (24.3%) received it within 20 min. Antibiotic treatment was started within 60 min to a total of 86 (49.7%) patients with sepsis. In univariate analyses, significantly fewer team than standard care patients had pain assessment documented, but more had a complete set of vital signs documented (both p<0.001) (table 3). More also received analgesics within 20 min and antibiotics within 60 min if sepsis, and the median time to analgesics and antibiotics was shorter (all p<0.001).

Table 3

Quality of care, resource use and patient outcome: univariate analysis

In multivariate analyses, team management continued to be associated with having a complete set of vital signs documented (OR 1.720, CI 1.254 to 2.360), less documentation of pain assessment (OR 0.068, CI 0.037 to 0.128), and receive analgesics within 20 min (OR 3.268, CI 1.375 to 7.767) and antibiotics within 60 min if sepsis (OR 7.880, CI 3.322 to 18.691) (table 4). Sensitivity analyses adjusting also for presenting complaint did not alter the results (online supplemental file 2).

Table 4

Multivariate analyses of team management versus standard care (n=1068 unless otherwise stated)

Resource use

Critical care was given to 525 (46.9%) patients in the ED and 599 (53.5%) had >3 diagnostic interventions (table 3). Significantly more team than standard care patients received critical care in the ED in univariate analyses, but fewer had >3 diagnostic interventions (both p<0.001) (table 3). They had shorter median ED LOS than standard care patients, and more had ED LOS <180 min (both p<0.001).

In multivariate analyses, management by team continued to be associated with receiving critical care in the ED (OR 9.900, CI 7.127 to 13.751) and an ED LOS <180 min (OR 2.944, CI 2.070 to 4.187) (table 4). Sensitivity analyses adjusting also for presenting complaint did not alter the results (online supplemental file 2).

Patient outcome

A total of 496 (44.3%) patients were admitted to ICU and 119 (10.6%) were dead at 30 days or hospital discharge. Significantly more team than standard care patients were admitted to ICU in univariate analyses (p<0.001) (table 3). They had shorter median ICU LOS (p<0.05) and hospital LOS (p<0.001) than standard care patients. There were no differences in ICU LOS <66 hours, hospital LOS <194 hours or mortality.

Management by team continued to be associated with ICU admission (OR 2.763, CI 1.962 to 3.891) in multivariate analyses. It was also associated with mortality (OR 1.882, CI 1.142 to 3.102) (table 4). No association was found with ICU LOS <67 hours or hospital LOS <194 hours. Sensitivity analyses adjusting also for presenting complaint did not alter the results (online supplemental file 2).

Discussion

For quality of care, management by team was associated with complete set of vital signs documented and administration of analgesics within 20 min and antibiotics within 60 min if sepsis. It was negatively associated with documentation of pain assessment. For resource use, management by team was associated with receiving critical care in the ED and an ED LOS <180 min. For patient outcome, association was found with ICU admission and mortality. No association was found with ICU LOS <66 hours or hospital LOS <194 hours.

Quality of care

The investigation of quality of care in EDs often focuses on process indicators. Suggested indicators include time intervals such as LOS, time to ED provider, time to analgesics, time to investigations and time to decisions and treatment.20 28 29 Also the percentage of patients with documented pain assessment is suggested,20 as is having a full set of vital signs documented.22

We found few studies comparing the effect of management by team on these processes for critically ill medical patients. One recent practice improvement study found that introduction of a team response to critically ill medical patients reduced the time of several ED processes, namely time to provider, laboratory, diagnostic imaging and admission.17 We found that administration of analgesics within 20 min and antibiotics within 60 min if sepsis had better outcome by use of team compared with standard care. For patients with sepsis a recent review found that management by a team improved sepsis resuscitation bundle, in which administration of antibiotics within 60 min is a major component.10 This is consistent with our findings. Management by team is found to have a positive effect on door-to-needle time in patients who had a stroke and myocardial infarction,7 8 further supporting that team management is beneficial in reducing time-critical treatment.

Team management also had a positive association with documentation of a complete set of vital signs, which other studies have found to be incomplete in many ED patients.30–32 Less documentation of vital signs at arrival in the standard care group is surprising, as local guidelines mandate vital signs to be documented at triage and throughout the ED stay. An Australian study found that the vital sign most commonly missing in ED documentation was GCS,30 which in our study is missing more frequently for standard care than team patients. A reason for this could be that nurses tend to omit documentation of GCS when the patient is awake and alert, while it is considered more important to document if decreased. GCS is also more complex to measure than the other vital signs. This could potentially cause nurses to avoid measuring it, unlike a team with more competence in GCS measurement.

Documentation of pain assessment was poorer for team patients than standard care patients. We adjusted for deranged vital signs, which included patients with decreased consciousness, one factor that could influence this documentation. The better result for standard care patients could be due to the triage process, in which pain assessment is integrated.33 It could also be that teams responding to alerts of critical patients focus on life-saving interventions, at the expense of pain assessment. Another explanation could be that in patients who clearly are in pain, the pain is managed without first documenting pain assessment. This is supported by the finding that more team patients received analgesics within 20 min. We nevertheless argue that documentation of pain assessment should be an integrated part of any assessment of conscious patients, and a team should have the resources to do this alongside other interventions.

In a general patient population of critically ill as this, different diagnoses will require different treatment, of which only a few will be time-critical in the same way as for the abovementioned patient groups. There is a need to develop quality indicators specific for critically ill general medical patients in the future.

Resource use

The odds of receiving critical care in the ED were more than nine for the team patients compared with standard care patients, despite adjusting for several factors including deranged vital signs. The presence of team members with critical care competencies could be a reason for this, as they most likely are better at identifying patients who need these interventions and have the skills to perform them. It could also be that when a team alert is used, the anticipation of team members is that the patient truly is critically ill. This could cause initiation of critical care interventions like arterial line insertion, also when this might not be necessary. It is also possible that an unknown factor, such as severity of the illness, not covered by adjusting factors, was present in the team patients.

The shorter ED LOS when patients were managed by team is in line with other studies.13 17 Prolonged ED LOS is thought to impact on quality of initial care, and can thus cause prolonged ventilator time in the ICU and even increase mortality.12 It seems logical that a multidisciplinary team with more people and better critical care competencies manages patients quicker and with higher quality than standard care management. We also believe that in our setting the reduced ED LOS is caused by the team leader being a medical registrar with easy access to medical ICU beds.

Patient outcome

The odds of ICU admission were higher for patients managed by team compared with those receiving standard care, despite adjusting for factors that could impact on ICU admission, such as deranged vital signs and receiving critical care in the ED. This could be due to factors already discussed; the competencies of the team to identify patients in need of ICU admission could be better than of those giving standard care. It could also be due to the team management itself, an anticipation that the patient is critically ill due to the team alert, as well as easy access to ICU beds and willingness to increase level of care for team patients.

Management by team was also associated with increased odds of mortality. The mortality variable was a combination of mortality during hospital stay and 30-day mortality, and thus an outcome quite far away in time from initial management in the ED. The use of outcomes far away in time from the ED stay when investigating ED management has been criticised, as factors after the ED stay may influence outcome.34 It could also be that the team patients were sicker than the standard care patients, and that a factor not controlled for by adjusting for deranged vital signs was present. An unknown factor such as poor prognosis of condition, on which we had no data, could influence mortality.

The other factors far away in time from the ED stay, ICU LOS and hospital LOS were not affected by team management in the multivariate analyses, despite the median LOS being shorter in univariate analysis. We believe the reasons could be similar to those discussed for mortality.

Limitations

This study collected data from two quality registers with data from medical records. The registers contained data mainly about ED management and few data from the post-ED period. This limited the analyses of long-term outcomes such as mortality, ICU LOS and hospital LOS. Influencing factors such as complications, adverse events or decisions regarding limitation of treatment after the ED stay could not be adjusted for. This limitation in data does however mimic real life in ED management. It should be emphasised that ED management should be the best considering available data at the moment. As such, data on ED processes could be more interesting than long-term outcomes on which several later factors may be influential. We have also previously suggested that later outcomes may be less relevant than outcomes close to the ED stay, and have recommended use of 24-hour or 48-hour mortality,35 if available.

The use of register data also limited the amount of quality indicators that could be investigated. One interesting indicator would have been patient satisfaction; this was not present in the registers. This could be difficult to investigate also with other methods due to the critical illness of the patients. Using data from registers reduced selection bias and contributed to a high inclusion rate, as all triage 1 and every fifth triage 2 patients were included in the registers.

The observational nature of the study makes it difficult to draw conclusions about the cause and effect of the two types of management under investigation. The use of multivariate analysis made it possible to investigate the associations, which enhance the knowledgebase for the management of this patient group and could be a starting point for future research. The study was also from a single ED and may not be representative of other EDs.

We included patients with one or two missing NEWS2 part scores. The presence of the missing scores could have resulted in a NEWS2 higher than 10 points, the upper limit for inclusion. More triage 2 than triage 1 patients had missing NEWS2 part scores, and thus potentially higher NEWS2, so we do not believe inclusion of patients with missing part scores has impacted on the results.

Considerations for future research and practice

We recommend prospective interventional studies in the future, preferably multisite and international, to gain more knowledge about the best ED management of this, in our opinion, often downgraded patient group.

In addition, cost-analysis studies would give knowledge of other aspects of resource use than in the present study, and could inform ED and hospital managers on how to manage this patient group in a way that is high in quality without overusing resources.

Future observational research should include potential confounding variables from the post-ED period if investigating late outcomes. It should also include data concerning the prognosis of patients’ conditions, also a potential confounding factor.

Our findings support findings from previous studies of similar or comparable patient groups, suggesting that emergency response team improves quality of care and processes in the ED for critically ill medical patients. We therefore recommend implementation of such teams in more EDs, preferably in conjunction with studies evaluating the effect.

Conclusion

We found that management by a multidisciplinary emergency response team had a positive association with several outcomes for quality of care, implying that quality is improved when critically ill medical patients are managed by a team compared with receiving standard care. Outcomes for resource use were ambiguous; team management was associated with shorter ED LOS, but more critical care. For patient outcomes after the initial ED treatment, the results were divergent; team management had no association with ICU LOS and hospital LOS, but was associated with increased mortality. It was also associated with ICU admission, an outcome closer in time.

As a starting point this observational study found promising results on managing critically ill medical patients with an emergency team rather than standard care. Further studies, preferably of prospective and interventional nature, should be performed to investigate the optimal and most cost-effective management of this patient group in the future.

Data availability statement

No data are available. The dataset analysed during the current study are not publicly available due to restrictions from the Data Protection Officer at Oslo University Hospital.

Ethics statements

Ethics approval

The study was approved by the Data Protection Officer at OUH (2016/10319).

Acknowledgments

The authors wish to thank Inger Larsen for support in preparing and executing the study and all staff involved in treating the patients and collecting the data. We also thank Kjetil Røysland for statistical advice.

References

Supplementary materials

  • Supplementary Data

    This web only file has been produced by the BMJ Publishing Group from an electronic file supplied by the author(s) and has not been edited for content.

Footnotes

  • Contributors SE: conceptualisation, methodology, formal analysis, writing-original draft. DJ, STB: conceptualisation, methodology, writing-review and editing, supervision. RR: conceptualisation, methodology, writing-review and editing, supervision, project administration.

  • Funding The authors have not declared a specific grant for this research from any funding agency in the public, commercial or not-for-profit sectors.

  • Competing interests None declared.

  • Provenance and peer review Not commissioned; externally peer reviewed.

  • Supplemental material This content has been supplied by the author(s). It has not been vetted by BMJ Publishing Group Limited (BMJ) and may not have been peer-reviewed. Any opinions or recommendations discussed are solely those of the author(s) and are not endorsed by BMJ. BMJ disclaims all liability and responsibility arising from any reliance placed on the content. Where the content includes any translated material, BMJ does not warrant the accuracy and reliability of the translations (including but not limited to local regulations, clinical guidelines, terminology, drug names and drug dosages), and is not responsible for any error and/or omissions arising from translation and adaptation or otherwise.